Store Operations & Customer Experience Associate

The TJX Companies, Inc.; Solon (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Customer Experience Associate at HomeGoods in Aurora, OH. In this role you will engage with customers, process transactions, and uphold store standards to deliver a highly satisfied shopping experience.

You will support loss prevention, participate in merchandise preparation, and contribute to a safe, welcoming store environment. The position offers flexible hours, competitive pay, and benefits.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule.
• Strong communication and organizational skills.
• Capable of multitasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.

Skills

Customer service

Flexible schedule

Communication skills

Attention to detail

Multitasking

Adaptability

Job description

The TJX Companies, Inc. is seeking a Customer Experience Associate at HomeGoods in Aurora, OH. In this role you will engage with customers, process transactions, and uphold store standards to deliver a highly satisfied shopping experience.

You will support loss prevention, participate in merchandise preparation, and contribute to a safe, welcoming store environment. The position offers flexible hours, competitive pay, and benefits.