Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Columbus (OH); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Scholarship program

Insurance options

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Customer Experience Associate for the HomeGoods store in Columbus, OH. You will engage customers, maintain a clean, organized sales floor, and support operations across departments as needed.

The role emphasizes friendly service, adherence to procedures, and participation in safety and loss-prevention initiatives. This position offers a starting hourly wage range of $13.50–$14.00, with benefits including associate discounts, 401(k) contributions, and access

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organization skills.
• Ability to multitask.
• Able to respond to changes in direction or unexpected situations.
• Able to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience and embody customer experience principles.
• Engage with customers and promote credit and loyalty programs.
• Ring purchases/returns accurately and count change per procedures.
• Maintain and uphold merchandising standards and prepare merchandise for the sales floor.
• Participate in store recovery and maintain cleanliness and safety of the store.
• Adhere to labor laws, policies, and loss prevention expectations.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Retail experience

Job description

The TJX Companies, Inc. is seeking a Customer Experience Associate for the HomeGoods store in Columbus, OH. You will engage customers, maintain a clean, organized sales floor, and support operations across departments as needed.

The role emphasizes friendly service, adherence to procedures, and participation in safety and loss-prevention initiatives. This position offers a starting hourly wage range of $13.50–$14.00, with benefits including associate discounts, 401(k) contributions, and access