Store Operations & Customer Experience Associate

Chico's FAS, Inc.; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Chico’s FAS, Inc. is seeking a Support Associate to help run a customer- and product-focused store environment in Grand Rapids. You will handle merchandise, stock processing, and stockroom organization while supporting a cohesive omni-channel experience for MAPS customers.

The role emphasizes accurate receiving, pricing changes, visual merchandising, and teamwork. A high school diploma, strong communication, and the ability to stand for long periods are required; flexibility for nights,

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position. Flexible schedule, including nights, weekends and holidays is required.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Supports MAPS principles and standards through strong operational processes that support a cohesive omni channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication skills

Excellent customer service

Strong organizational skills

Teamwork

Adaptability to technology

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking a Support Associate to help run a customer- and product-focused store environment in Grand Rapids. You will handle merchandise, stock processing, and stockroom organization while supporting a cohesive omni-channel experience for MAPS customers.

The role emphasizes accurate receiving, pricing changes, visual merchandising, and teamwork. A high school diploma, strong communication, and the ability to stand for long periods are required; flexibility for nights,