Store Operations & Customer Experience Associate

The TJX Companies, Inc.; Franklin (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) company contributions

Medical/dental/vision coverage

Job summary

The TJX Companies, Inc. operates HomeGoods stores, including the Franklin, TN location. This role focuses on delivering an excellent customer experience, maintaining a clean and organized store, and supporting operations across departments as needed.

You’ll help customers with purchases, returns, and loyalty programs while upholding company standards. We value strong communication, teamwork, and adaptability.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail; capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works well with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with internal and external customers.
• Uphold store culture with honesty, integrity, and respect.
• Ring customer purchases/returns and count change accurately.
• Promote credit and loyalty programs.
• Maintain merchandising standards and procedures.
• Prepare merchandise for the sales floor according to company procedures.
• Initiate and participate in store recovery as needed.
• Maintain cleanliness and order across the sales floor and store.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support shrink reduction goals and safety initiatives.
• Participate in safety awareness and maintain a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Adaptability

Retail experience

Job description

The TJX Companies, Inc. operates HomeGoods stores, including the Franklin, TN location. This role focuses on delivering an excellent customer experience, maintaining a clean and organized store, and supporting operations across departments as needed.

You’ll help customers with purchases, returns, and loyalty programs while upholding company standards. We value strong communication, teamwork, and adaptability.