Store Operations & Client Experience Lead

Hill House Home; Scottsdale (AZ); On-site; USD 34,000 - 37,000; Full time

Job summary

Hill House Home seeks an energetic Assistant Store Manager for our Scottsdale, AZ store to support daily operations and elevate the client experience as part of the Hill House family.

You will assist with staffing, sales targets, inventory control, and visual merchandising while mentoring staff, developing high-potential clients through CRM initiatives, and upholding brand standards across the store.

Qualifications

• A minimum of 3 years of supervisory experience in the retail industry, with a bachelor's degree preferred.
• Experience in a fast-paced environment with attention to detail.
• Self-motivated with strong communication and a growth mindset.
• Excellent collaboration and decision-making skills under pressure.
• Flexibility and initiative with a learning mindset.
• Represents Hill House Home positively and embraces brand standards.
• Experience working with diverse teams and backgrounds.
• Retail hours flexibility including evenings, weekends, and holidays.

Responsibilities

• Drive excellence in sales and service on the sales floor and meet client experience goals.
• Help set and achieve sales targets and implement strategies to drive sales.
• Foster client development and retention through CRM initiatives.
• Collaborate with Store Manager on client acquisition goals and staff performance.
• Assist in store operations, policies, visual merchandising, and brand standards.
• Support inventory control, stock levels, deliveries, and restocking procedures.
• Delegate tasks, set goals, and monitor progress while ensuring cash handling compliance.
• Supervise, train, and motivate retail staff and assist in scheduling and performance reviews.

Skills

Supervisory experience

Customer service

CRM initiatives

Operations leadership

Education

Bachelor's degree preferred

Job description

Hill House Home seeks an energetic Assistant Store Manager for our Scottsdale, AZ store to support daily operations and elevate the client experience as part of the Hill House family.

You will assist with staffing, sales targets, inventory control, and visual merchandising while mentoring staff, developing high-potential clients through CRM initiatives, and upholding brand standards across the store.