Store Operations Assistant Manager & Customer Service

Hibbett, Inc.; Richmond (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager in our Richmond, VA store. The role supports the Store Manager in all store operations, customer service, and merchandising. Responsibilities include supervising staff, analyzing inventory and sales trends, and ensuring policy compliance.

This position emphasizes excellent customer service, teamwork, and efficient store management during peak periods. The ideal candidate has retail experience and strong communication skills.

Qualifications

• Retail experience in footwear/athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals/profits.
• Self-starter with initiative for important tasks.
• Strong attention to detail and multi-tasking.
• Team-player with passion for customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, ordering, scheduling.
• Step in as store lead in Store Manager's absence.
• Assist in recruiting, training, and evaluating store personnel.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics and expenses for profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure high-quality customer service is maintained.
• Perform administrative duties and support Store Manager responsibilities.
• Deliver extraordinary customer service per policy manuals.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team-player

Job description

Hibbett, Inc. is seeking an Assistant Manager in our Richmond, VA store. The role supports the Store Manager in all store operations, customer service, and merchandising. Responsibilities include supervising staff, analyzing inventory and sales trends, and ensuring policy compliance.

This position emphasizes excellent customer service, teamwork, and efficient store management during peak periods. The ideal candidate has retail experience and strong communication skills.