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An established industry player is seeking dedicated individuals to enhance the customer experience through exceptional service. In this role, you will assist in maintaining a safe and clean environment, while promoting trust and respect among associates. You'll engage with customers, ensuring they feel valued and informed about products. This position offers a chance to grow within a supportive team that values diversity and inclusion. Join a company that has evolved from a single store to the nation's largest grocer, and be part of a mission to feed the human spirit while achieving your career goals.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
- Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
- Check product quality to ensure freshness; review sell-by dates and take appropriate action.
- Label, stock, and inventory department merchandise; provide customers with fresh products they have ordered.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
- Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of repairs.
- Notify management of customer or employee accidents.
- Report safety risks/issues and illegal activities, including robbery, theft, or fraud.
- Must be able to perform the essential job functions with or without reasonable accommodation.
Minimum
- Ability to handle stressful situations.
- Basic math skills (counting, addition, and subtraction).
- Effective communication skills.
Desired
- Retail experience.
- Second language (speaking, reading, and/or writing).
Benefits
The Kroger Family of Companies offers comprehensive benefits to support your well-being, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.
From a single Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores across 35 states. We take pride in creating diverse teams passionate about food and people, with a purpose to feed the human spirit. We strive to provide the ingredients for your success at work and in life. Whether seeking a part-time role or a new career, we invite you to join our Kroger family!