Store Manager – Vail Village location

Fortiuscap; Vail (CO); On-site; USD 59,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Dependent care FSA

401(k) with company match

Job summary

New West KnifeWorks is seeking a Retail Store Manager in Vail Village, CO to lead a world-class retail experience. You will recruit and coach a motivated team, ensure outstanding service, and drive sales in a boutique environment that reflects our American-made knives.

The role requires an inspirational leader who can partner with local organizations, manage store operations, and uphold our brand standards while growing the business.

Qualifications

• Inspirational leader and coach with strong communication and decision-making skills.
• Passion for retail, guest experience, and community engagement.
• Ability to build relationships within the local community and reflect brand values.

Responsibilities

• Operate a fiscally responsible store and manage a selling culture.
• Recruit and develop a high-performing customer service team.
• Ensure exceptional, authentic customer service aligned with brand values.
• Foster sales excellence and staff communication to hit goals.
• Engage with local nonprofits through events and product donations.
• Maintain store presentation to reflect world-class product quality.
• Plan with leadership to meet expenses and profit targets.

Skills

Leadership

Mentoring

Retail sales

Communication

Community relations

Entrepreneurial mindset

Passion for American-made products

Job description

Retail Store Manager – Full Time Year-Round (salaried; exempt)

Location: Vail Village, CO

Reports to: VP of Retail

New West KnifeWorks’ mission is to make the finest knives in the world. A unique, world-class retail experience embodies the quality we strive for with our knives. The Store Manager’s primary responsibility is to manifest that experience.

About you:

• An inspirational leader, mentor, and coach
• Passionate about retail, business, and the guest experience
• Excellent communication, decision-making, and selling skills
• A relationship builder within your local community
• Pride in creating an amazing environment and team
• Entrepreneurial mindset in both business and community
• Passionate about American-made functional art

What you’ll do:

• Operate a fiscally responsible business by running a tight ship.
• Recruit, coordinate, and develop a team of motivated customer service specialists in a selling culture.
• Ensure that our customer service experience is exceptional, consistent, authentic, engaging, and aligned with New West KnifeWorks’s core values.
• Foster excellence among your sales team.
• Inspire and facilitate staff communication and best practices to achieve robust sales goals.
• Partner with grassroots nonprofit organizations through events and product donations.
• Project NWKW values while building relationships in your community.
• Foster a seamless customer experience from inventory, and merchandising, to the final transaction.
• Strategize with leadership to meet expense and profit goals.
• Maintain the look and feel of the store to reflect the world-class quality of the product.
• Remain agile as New West KnifeWorks continues to grow.

Availability:

• Our stores are open seven days a week. You must be available to work at least one weekend day, one opening shift, and one closing shift per week.

Compensation & Benefits:

• Annual base salary starting at $59,000-$68,000 DOE
• Significant incentive-based compensation including:
  • 0.5% commissions on all store-wide net sales
  • 2.5% commissions on all personal in-store sales
  • 3% commissions on all off-site event sales (where store-wide net sales commission does not apply)
• Additional monthly store bonus contests offered per discretion of VP of Retail
• Comprehensive health, dental, & vision insurance + dependent care FSA*
• *60-day waiting period; then, eligible on 1st of following month
• Paid sick leave (in line with CO Healthy Families & Workplaces Act)
• 401(k) + 4% company match**
• **6-month eligibility waiting period applies
• Generous employee discount + friends & family discount
• Discount programs with partner organizations such as Kuhl