Store Manager - Vail, CO

New West Knife Works; Vail (CO); On-site; USD 59,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) + company match

Generous employee discount

Flexible schedules and time off

Job summary

New West KnifeWorks in Vail, CO seeks a Store Manager to lead our team and deliver an exceptional guest experience in a world-class retail setting that mirrors the quality of our knives. You’ll recruit and mentor staff, uphold our values, drive sales, partner with local events, and manage budgets while presenting our American-made products with pride and integrity.

This full-time, salaried role requires weekend availability and a proven leadership track.

Qualifications

• Inspirational leadership required to mentor and coach staff
• Passion for retail, guest experience, and business results
• Excellent communication, decision-making, and selling skills
• Ability to build relationships within the local community
• Pride in creating an amazing store environment and team
• Entrepreneurial mindset for business growth and community involvement
• Passion for American-made functional art and craftsmanship

Responsibilities

• Operate a fiscally responsible business with a tight operations approach
• Recruit, coordinate, and develop a motivated customer service team
• Ensure an exceptional, authentic customer experience aligned with company values
• Foster sales excellence and team collaboration to meet goals
• Lead staff communication and best practices to drive results
• Partner with local nonprofits and events to engage the community
• Protect the store look and showcase world-class products and design

Skills

Inspirational leader

Retail passion

Communication skills

Community builder

Team leadership

Entrepreneurial mindset

American-made art

Job description

New West KnifeWorks and MTN MAN Toy Shop are looking for motivated individuals to join our team.

More than a Living Make a Life

Denver | Jackson Hole | Napa Valley | Park City | Teton Valley

"Let our people go skiing." We make work something you can take pride in and create enough autonomy that you can go skiing when the skiing is good.

What we offer

• Competitve and incentive based pay
• Medical, dental, vision insurance
• 401(k) + company match
• Generous employee discount
• Flexible schedules and time off to enjoy the things you love!

Current Job Postings

From manufacturing to retail, our company has many moving parts. The right candidate for New West and MTN MAN does not necessarily need experience with making knives or selling them. Instead, we value a strong work ethic, amiable personality, and a passion for the good life.

Position:Store Manager - Vail, CO

Location: Vail, CO

Job Id:204-002

# of Openings:1

Retail Store Manage r - Full Time (salaried; exempt)

Location: Vail Village, CO

Reports to: VP of Retail

New West KnifeWorks' mission is to make the finest knives in the world. A unique, world-class retail experience embodies the quality we strive for with our knives. The Store Manager’s primary responsibility is to manifest that experience.

About you:

• An inspirational leader, mentor, and coach
• Passionate about retail, business, and the guest experience
• Excellent communication, decision-making, and selling skills
• A relationship builder within your local community
• Pride in creating an amazing environment and team
• Entrepreneurial mindset in both business and community
• Passionate about American-made functional art

What you’ll do:

• Operate a fiscally responsible business by running a tight ship.
• Recruit, coordinate, and develop a team of motivated customer service specialists in a selling culture.
• Ensure that our customer service experience is exceptional, consistent, authentic, engaging, and aligned with New West KnifeWorks’s core values.
• Foster excellence among your sales team.
• Inspire and facilitate staff communication and best practices to achieve robust sales goals.
• Partner with grassroots nonprofit organizations through events and product donations.
• Project NWKW values while building relationships in your community.
• Foster a seamless customer experience from inventory, and merchandising, to the final transaction.
• Strategize with leadership to meet expense and profit goals.
• Maintain the look and feel of the store to reflect the world-class quality of the product.
• Remain agile as New West KnifeWorks continues to grow.

Availability:

Our stores are open seven days a week. You must be available to work at least one weekend day, one opening shift, and one closing shift per week.

Compensation & Benefits:

• Annual base salary starting at $59,000-$68,000 DOE
• Significant incentive-based compensation including:
  • 0.5% commissions on all store-wide net sales
  • 2.5% commissions on all personal in-store sales
  • 3% commissions on all off-site event sales (where store-wide net sales commission does not apply)
• Additional monthly store bonus contests offered per discretion of VP of Retail
• Paid sick leave (in line with CO Healthy Families & Workplaces Act)
• 401(k) + 4% company match**
• Generous employee discount + friends & family discount
• Discount programs with partner organizations such as Kuhl

*60-day waiting period; then, eligible on 1st of following month

**6-month eligibility waiting period applies

Highest performance, durability, design aesthetic. Cutting edge manufacture. Finest hand craft. Push the boundaries in innovation, design, and human relations.

Stay Sharp

We run a professional, tight business. Treat our customers as we would want to be treated. Treat our vendors as partners who share in our success. We operate with integrity. We don’t let ourselves get dull from comfortable habits. Do everything necessary and cut away what is not.

Geter Done

NWKW has survived floods, fire, recessions, pandemics, power outages and poverty. We have thrived because we are nimble, open to change, smart and we geter done.

Love Thy Neighbor

We strive to practice the golden rule with all of our stakeholders- our customers, vendors, employees, and larger community. This includes partnering with local nonprofits to make the world a better place. We are guardians of our communities and bring a geter done attitude to address the challenges we all face.

Made With The Sun

We are committed to a sustainable, abundant and self-reliant future where our factory is powered by renewable energy. "Made with the Sun" goes further than solar panels on the roof. Our most important contribution is we make products to last a lifetime. We look for ways to reduce our footprint throughout our business, from manufacturing, shipping, and retail- and we use our marketing to spread the message.

Everyday Art

William Morris said: "Have nothing in your house that you do not know to be useful, or believe to be beautiful." At New West KnifeWorks we strive to be both artful and useful in all things. We make tools that people forge beautiful memories with out of everyday life.