Store Manager-Unassigned

Family Farm & Home; Lowell (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a dedicated team in delivering exceptional customer service and product value. This role requires strong leadership, problem-solving, and management skills, with the opportunity to learn store operations and grow within the company. As a Store Manager, you will be responsible for motivating your team, managing inventory, and ensuring compliance with operational policies. Join a family-oriented company committed to providing a fulfilling lifestyle for its customers and experience limitless growth opportunities in a supportive environment.

Qualifications

• Demonstrated leadership and management skills with limited supervision.
• Effective communication and customer service orientation.

Responsibilities

• Promote company mission and values while fostering a sales culture.
• Manage team performance and maintain store operations effectively.

Skills

Leadership

Problem-solving

Customer Service

Organizational Skills

Data Interpretation

Multitasking

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Family Farm and Home is a family-owned and operated company based in Michigan. Since opening our first stores in April 2002, we now operate 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We supply a wide variety of products across departments such as tools, hardware, automotive, pet supplies, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Our outstanding team members are dedicated to providing excellent product value and exceptional customer service. Due to this commitment, we have experienced rapid growth and believe our future growth is limitless, driven by our devoted staff and loyal customers. Are YOU ready to join the FFH Family?

Primary Role

The Store Manager - Unassigned is responsible for learning and supporting the company’s culture, demonstrating strong leadership, motivating and supervising team members, and understanding merchandising, shrink control, and store operations. The role requires knowledge of the local market, customer base, seasonal opportunities, competitors, and other factors influencing the business. The Store Manager - Unassigned is a role model, problem-solver, and strategic thinker, managing time effectively to meet budget goals.

This position involves learning store operations within 6 to 12 months, with a willingness to relocate afterward.

Essential Duties and Responsibilities

1. Promote Family Farm and Home’s mission and values.
2. Foster an aggressive sales culture with a focus on superior customer service.
3. Maintain a motivated team through hiring, coaching, counseling, disciplining, and firing, as well as planning and evaluating job results.
4. Maintain professionalism and positive morale.
5. Ensure store responsibilities are executed effectively by key associates and personal actions.
6. Schedule and assign team members, monitor work results.
7. Provide feedback to company officials such as buyers and district managers.
8. Take full profit and loss accountability for the store.
9. Assist in preparing the annual budget, monitoring expenditures, analyzing variances, and initiating corrective actions.
10. Establish rapport with customers to identify current and future needs.
11. Support local community groups aligned with company values.
12. Manage inventory and services, ensuring proper contracts and stock levels.
13. Protect inventory and assets against theft and damage.
14. Ensure merchandise is received, stored, and displayed according to procedures.
15. Maintain a safe, clean environment, complying with legal requirements.
16. Review operational and financial data to inform marketing strategies.
17. Attend educational workshops, review publications, and build personal networks to maintain professional knowledge.
18. Enforce operational and personnel policies to ensure consistent store operations.
19. Perform any other duties assigned by supervisors or company officials.

Manager Trainee Requirements

A successful Store Manager - Unassigned must demonstrate leadership, problem-solving, and management skills with limited supervision. Effective communication, hiring and firing capabilities, customer service orientation, organizational skills, data interpretation, and multitasking ability are essential. The role requires physical ability to stand for long periods, handle merchandise, climb ladders, and lift up to 50 lbs. Flexibility to work weekends, evenings, and holidays is necessary.

At Family Farm and Home, our mission is to build a family dedicated to providing exceptional service, products, and prices, fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.