Store Manager uBreakiFix

JK SOLUTIONS LLC; Ballwin (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Employee discounts

Job summary

uBreakiFix by Asurion in Missouri is seeking a motivated Store Manager to lead a busy repair and retail team. You will coach technicians and customer-facing staff, set daily priorities, and ensure a high-quality customer experience from check-in to pickup.

You will drive store sales, manage inventory and repairs workflow, monitor KPIs, and coach for accountability while maintaining a clean, secure, and organized store environment.

Qualifications

• Experience leading retail or service teams.
• Proven ability to drive sales and manage KPI performance.
• Strong organizational and multitasking skills.

Responsibilities

• Lead, coach, train, and develop technicians and customer-facing team members.
• Set daily priorities and conduct team huddles.
• Drive store sales, profitability, and KPI performance.
• Coach employees on sales opportunities and protective services.
• Monitor store performance and develop action plans when results lag.
• Ensure customers receive a professional, consistent experience from check-in to pickup.
• Manage repair workflow and ensure timely completion of devices.

Skills

Leadership

Coaching

Sales-driven

Customer-focused

Organized

Multitasking

Proactive

Problem solving

Performance metrics

Accountability

Job description

Store Manager – uBreakiFix

Benefits:

• Paid time off
• Bonus based on performance
• Employee discounts

Salary: $48,000–$60,000 per year

Employment Type: Full-Time

Our uBreakiFix Locations

• Chesterfield, Missouri
• Florissant, Missouri
• Manchester, Missouri
• Fairview Heights, Illinois

uBreakiFix by Asurion is looking for motivated, hands‑on Store Managers to join our growing team.

We are looking for leaders who know how to manage people, drive sales, create accountability, and run a strong daily operation. This is not a position where you manage from an office. Our Store Managers are actively involved with their teams, customers, sales, repairs, inventory, and day‑to‑day execution.

If you enjoy developing people, solving problems, driving results, and building a high‑performing team, we want to hear from you.

Compensation

$48,000–$60,000 annually, based on experience, qualifications, leadership ability, and demonstrated ability to manage store performance.

What You’ll Do

As Store Manager, you will take ownership of the overall performance of your location, including:

• Lead, coach, train, and develop technicians and customer‑facing team members
• Set daily priorities and conduct team huddles
• Drive store sales, profitability, and KPI performance
• Coach employees on sales opportunities, including protection products, services, and accessories
• Monitor store performance and develop action plans when results fall below expectations
• Ensure customers receive a professional, consistent experience from check‑in through pickup
• Manage repair workflow and ensure customer devices are completed within expected turnaround times
• Review open Work Orders and ensure customers receive timely updates
• Maintain strong Front of House and Back of House processes
• Ensure technicians follow required repair, testing, and quality‑control procedures
• Manage inventory, parts, BuyBacks, RMAs, shipping, and receiving
• Reduce preventable inventory loss, chargebacks, and operational errors
• Ensure the store remains clean, organized, secure, and customer‑ready
• Manage employee attendance, performance, training, and accountability
• Ensure new employees are properly trained before working independently
• Maintain compliance with uBreakiFix, Asurion, Samsung, and other partner requirements
• Respond quickly to customer escalations and operational concerns
• Communicate regularly with District Management and Ownership

What We’re Looking For

We’re looking for someone who is:

• A strong, confident, and engaged leader
• Comfortable coaching and holding employees accountable
• Sales‑driven and customer‑focused
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast‑paced environment
• Proactive rather than reactive
• Able to identify problems and follow through until they are resolved
• Comfortable using performance metrics to manage a business
• Dependable, professional, and consistent
• Willing to learn the technical side of the electronics repair industry

Preferred Experience

Previous experience in retail management, wireless/cellular sales, electronics repair, consumer electronics, store operations, sales management, customer service management, or inventory management is preferred.

Electronics repair experience is helpful, but strong leadership, sales ability, and operational management experience are equally important.

What Success Looks Like

A successful Store Manager knows what is happening in their store.

You should know what came in, what was completed, what remains open, why it remains open, and what needs to happen next.

You will be responsible for developing a team that consistently delivers strong sales performance, excellent customer service, quality repairs, accurate Work Orders, timely customer communication, strong customer reviews, accurate inventory, and consistent execution of company processes.

Our Management Philosophy

We believe great managers don’t simply identify problems—they take ownership of solving them.

Our Store Managers are expected to communicate, coach, follow up, verify completion, and create accountability.

Delegation is part of leadership, but delegation does not eliminate management accountability.

If you’re looking for an opportunity where you can take ownership of a business, develop a team, drive results, and directly impact your store’s success, we’d like to meet you.