Store Manager TN

Goodwill Industries of the Greater Chattanooga Area; Tullahoma (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to lead their Tullahoma location. This role involves overseeing store operations, ensuring a safe environment, and managing a team of employees. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a commitment to customer service. Join a friendly and supportive team that values community service and offers growth opportunities. This is a fantastic chance to make a positive impact while advancing your career in a rewarding environment.

Benefits

Employee discount

401K with matching contribution

Dental and vision insurance

Basic life insurance

Paid Time Off (PTO)

Skills development opportunities

Medical Insurance

Health Savings Account

Qualifications

• 5+ years of supervisory experience in retail management.
• Excellent communication and interpersonal skills required.
• Ability to manage budgets and meet financial goals.

Responsibilities

• Oversee store operations and ensure safety policies are implemented.
• Manage and develop store personnel to meet operational standards.
• Provide exceptional customer service and resolve complaints.

Skills

Leadership

Customer Service

Budget Management

Communication Skills

Microsoft Office

Education

High School degree or GED

Associate degree in Retail Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.
  
  

How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
• Dental and vision insurance - Company Paid for employee.
• Basic life insurance – 1.5 times salary, Company Paid for employee.
• Primary Care through TextCare- Company Paid for household.
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
• Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year
  

What will a Store Manager do?

Oversees the safety of Goodwill’s (GIGCA) employees, participants, volunteers, customers, and protects the organization by implementing safety policies and programs to ensure a safe and healthy work environment.

Store Manager manages the operations of donated merchandise in accordance with established business practices for the success of a retail store by developing sales and controlling expenses.

Job Functions

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Greet, assist, and provide excellent customer service to donors and customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Agency standards.
• Perform all functions performed by store personnel.
• Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise, ensure quality of merchandise and proper pricing.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
• Assist at other store locations as needed.
• Perform other duties and projects as assigned.
  
  

Key Knowledge And Experience

• High School degree or GED, required.
• Associate degree or completion of related retail management course work preferred.
• 5 years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• High level of attention to detail.
• Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
• Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must be able to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain: CPR and First Aid certifications.
• Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area within the territory.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
• Works 45 hours per week or more when required.
  
  

Direct Reports

Assistant Store Manager, Shift Leaders, Store Associate

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.
  
  

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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