Assistant Store Manager - SouthPark Mall

brobstongroup.com - Jobboard; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking an Assistant Store Manager for the new SouthPark Mall store in Charlotte, North Carolina. You will support the Store Manager in driving sales and achieving service targets while building a high-performing team.

This role involves operational excellence, aligning with HR on policies, and ensuring visual standards are met. If you have prior management experience and exceptional customer service skills, this may be the role for you.

Qualifications

• Previous experience in management, sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Strong leadership ability to coach and develop team members.

Responsibilities

• Support the Store Manager in leading and developing the store team.
• Collaborate with training to implement gold-standard processes.
• Establish and monitor team objectives.

Skills

Customer service

Sales

Leadership

Verbal communication

Written communication

Job description

Summary

As an Assistant Store Manager you will support the Store Manager to achieve sales and service targets while helping to build and develop a high-performing store team. You will focus on operational excellence, visual standards, and delivering a highly personalized customer experience at the new SouthPark Mall store opening.

Responsibilities

• Support the Store Manager in leading, coaching, and developing the store team to meet sales and service objectives.
• Collaborate with training and store support departments to implement gold‑standard processes and resources.
• Establish and monitor weekly and monthly objectives for the team.
• Ensure merchandise is presented attractively and in line with visual guidelines.
• Align with Human Resources on policies, performance, and development planning.
• Perform other duties as assigned by the Store Manager, including travel to other stores as needed.

Requirements

• Previous experience in management, sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a focus on driving sales.
• Strong leadership ability to coach, motivate, and develop team members.
• Professional verbal and written communication skills.
• Flexible availability including nights, weekends, and holidays; willingness to support a new store opening.