Store Manager - South Coast Plaza

Cult Gaia; California; Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Cult Gaia, the Los Angeles-born lifestyle brand, is seeking a Store Manager for the South Coast Plaza location opening in June. You will lead a sales team to drive growth and profitability while modeling brand aesthetics and exceptional service.

Partner with HQ and sales team to build client relationships, train staff, and ensure outstanding customer experiences on the floor.

Qualificações

• Minimum 5+ years in retail management or comparable experience.
• Superior client knowledge and ability to translate product details into customer benefits.
• Proven drive to create loyalty-building, positive customer experiences.
• Proficient with computers and e-commerce platforms.

Responsabilidades

• Meet personal and store sales goals.
• Ensure the store is appropriately staffed.
• Track and communicate business results to HQ and team.
• Develop and maintain long-lasting client relationships; build returning base.
• Maintain KPI above company standard and coach staff to do the same.
• Ensure customers receive outstanding service and maintain brand image.

Conhecimentos

Retail management

Customer service

Team leadership

Communication skills

Organization

Fashion knowledge

E-commerce familiarity

Deadline management

Descrição da oferta de emprego

Company: Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.

Cult Gaia is looking for a Store Manager for the South Coast Plaza retail store opening in June. The Store Manager is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Store Manager will partner with HQ and sales team to enhance overall customer experience. The Store manager will help with the training and development of sales team. The Store Manager should have expert knowledge of the Cult Gaia brand, the aesthetic, and its pieces.

What You Will Do

• Meet personal and store sales goals
• Ensure that the retail store is accurately staffed.
• Assist in the tracking, monitoring, and communication of business results
• Develop and maintain long lasting client relationships by establishing a returning client base
• Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
• Personally maintain a KPI above company standard and develop staff to do the same
• Satisfy company KPI requirements
• Ensure that each customer receives outstanding customer service
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Ensure image and grooming standards are professional and reflective of the brand image
• Implement and maintain all merchandising directives to company standard
• Monitor organization and upkeep of both the front and back of house
• Encourage associates to take ownership of their sales performance
• Responsible for knowing and executing daily operations of opening and closing procedures
• Assisting with receipt of shipment, recalls, OMNI orders, and general organization of back of house

What You Can Bring

• Minimum 5+ years of retail management or comparable experience
• Superior client, product awareness, and exceptional ability to match this knowledge to customers’ needs
• Proven ability to drive loyalty-building, positive and inclusive customer experiences
• Computer literacy and a competent understanding of e-commerce
• Excellent verbal, interpersonal, and written communication skills.
• A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines.
• Detail-oriented problem solver.
• Experience meeting retail goals and other financial targets
• Demonstrated experience training employeesActively gets tasks done and is driven by a sense of urgency.
• Organized with excellent time management skills to deliver maximum impact.
• Strong interest in fashion as well as strong knowledge of industry trends.