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Jimmy Jazz in Huntington, WV seeks a Store Manager to lead day-to-day operations and drive sales while managing staff, volunteers, and program participants in a nonprofit donated goods setting. You will oversee profitability, compliance, and a positive work environment, ensuring excellent customer service and community impact.
The role emphasizes supervising employees, coordinating schedules, and maintaining security and quality standards across the store with a focus on inclusivity and mission
Job Purpose: The Store Manager is responsible for overseeing the day-to-day operations of the facility. This position supervises staff, volunteers, community service workers, etc. by performing the following duties.
Requirements
Summary
The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail store. This role drives sales and production goals, ensures operational excellence, and leads a team of employees, volunteers, and program participants in delivering outstanding customer service while supporting the organization’s mission.
The Store Manager is accountable for store profitability, compliance, team development, and creating a positive, inclusive work environment.
Plan, prepare, and manage employee work schedules
Assign team members to appropriate duties to ensure smooth daily operations
Coordinate and direct merchandise preparation, pricing, and display standards
Monitor cash handling, daily transactions, and reconciliation procedures
Ensure compliance with security, sales, and recordkeeping practices
Transport store funds to and from the bank
Receive and respond to alarm calls (must maintain personal phone service)
Maintain a clean, safe, and organized retail environment
Orient new hires on emergency plans and procedures
Interview, hire, train, and develop store employees
Plan, assign, and direct work responsibilities
Conduct performance evaluations and provide ongoing coaching
Recognize strong performance and address performance concerns when necessary
Support and implement performance improvement and corrective action processes
Address employee and customer concerns professionally and effectively
Assist with new hire onboarding paperwork for employees at assigned location
Model exceptional customer service standards
Respond to customer complaints or inquiries promptly and professionally
Foster a welcoming environment for customers, donors, and community members
Support inclusion and engagement of individuals with disabilities and those facing barriers to employment
Directly supervises employees within the assigned retail location. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include:
Interviewing, hiring, and training employees
Planning, assigning, and directing work
Rewarding and disciplining employees
Addressing complaints and resolving problems
High school diploma or GED required
Minimum three years of retail management or related supervisory experience preferred
Must be able to work evenings and weekends as business needs require
Strong leadership and team development skills
Excellent customer service and communication abilities
Ability to read and interpret safety rules, operating instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively present information to customers and employees
Strong mathematical skills, including calculating discounts, percentages, and commissions
Sound judgment and problem-solving ability
Proficiency with Microsoft Word and Microsoft Outlook
Valid driver’s license or reliable transportation
CPR certification (or ability to obtain)
Ability to work effectively with individuals with disabilities and disadvantaged populations
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is regularly required to:
Stand and walk for extended periods
Use hands to handle merchandise
Reach with hands and arms
Lift up to 10 pounds regularly, 25 pounds frequently, and up to 50 pounds occasionally
Bend, stoop, kneel, crouch, or climb as needed
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Regular exposure to retail environments, including moderate noise levels
Occasional exposure to outside weather conditions
Possible exposure to dust, fumes, or airborne particles
401(k) eligibility after one year of employment
Medical, dental, and vision insurance options
Employee merchandise discount
Sick leave, vacation, and holiday pay
Incentive opportunities based on store performance