Store Manager, Retail Operations & Customer Experience

Woodwind & Brasswind; Herndon (VA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Mental health support

Paid sick/holiday/vacation time

Employee discount

Tuition reimbursement

Job summary

Music & Arts is hiring a Retail Store Manager in Herndon to lead day-to-day sales and operations while delivering exceptional customer service. You will coach the sales team, monitor inventory and payroll, and ensure products are displayed and available for purchase.

You'll oversee hiring/training, support institutional sales and rental services, promote music lessons, and engage customers with a friendly, professional attitude. Equal opportunity employer.

Qualifications

• Must have retail experience and interest in music.
• Ability to coach and motivate a sales team.
• Demonstrated customer service excellence.

Responsibilities

• Manage Sales team by coaching, counseling, advice, support, motivation or any information needed in order to help and meet their sales objectives
• Stay current on financial data, inventory, and other statistics
• Be sure that all products in the store are available for purchase and displayed appropriately
• Oversee and manage payroll, recruiting, hiring and training of store employees
• Responsible for executing operational tasks related to institutional sales and rental services on a daily basis for all accounts assigned.
• Promote the Music & Arts lesson program and assist teachers
• Demonstrate outstanding customer service to each and every customer
• Additional duties as assigned

Skills

Retail experience

Musical interest

Education

High School Diploma or Equivalent

2 years of relevant work experience

3-5 years retail experience

Job description

Music & Arts is hiring a Retail Store Manager in Herndon to lead day-to-day sales and operations while delivering exceptional customer service. You will coach the sales team, monitor inventory and payroll, and ensure products are displayed and available for purchase.

You'll oversee hiring/training, support institutional sales and rental services, promote music lessons, and engage customers with a friendly, professional attitude. Equal opportunity employer.