Store Manager – Retail Leadership & Bonus Potential

Lids; Westland (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee discount

Career development

Early Wage Access

Bonus potential

Job summary

Lids in the United States is hiring a Store Manager who will lead daily store operations, coach a team, and deliver exceptional customer service while driving sales and KPI targets.

You will manage hiring, training, scheduling, and inventory integrity, ensuring a welcoming, inclusive environment and adherence to company standards.

This full-time role reports to the District Sales Manager and offers competitive benefits, bonus potential, and ongoing development opportunities.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve KPIs, sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Skills

Sales results

Supervisory skills

Communication skills

Travel overnight

Flexible hours

Managerial skills

Job description

Lids in the United States is hiring a Store Manager who will lead daily store operations, coach a team, and deliver exceptional customer service while driving sales and KPI targets.

You will manage hiring, training, scheduling, and inventory integrity, ensuring a welcoming, inclusive environment and adherence to company standards.

This full-time role reports to the District Sales Manager and offers competitive benefits, bonus potential, and ongoing development opportunities.