Store Manager — Lead Team, Elevate Customer Experience

Lids; Capitola (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plan

Employee discount and perks

Paid Time Off

Early Wage Access

Job summary

Lids Store Manager position seeks a leader to drive sales, deliver exceptional customer experiences, and manage day-to-day store operations. You will recruit, train, and develop team members, ensure scheduling and payroll compliance, and maintain a positive, inclusive work environment that aligns with Lids standards.

Responsibilities include executing selling strategies, resolving customer issues on the floor, and coordinating with district leadership to meet metrics while upholding store

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.

Responsibilities

• Lead selling strategy to meet KPIs, sales targets, and customer service goals.
• Manage scheduling, payroll, and store operations in compliance with policy.
• Oversee training, onboarding, and ongoing development of team members.
• Address employee concerns and collaborate with HR and support teams.
• Drive team engagement and performance documentation.
• Coordinate with district and store channels for communications.

Skills

Sales leadership

Team management

Customer service

Hiring & training

Communication

Operational oversight

Job description

Lids Store Manager position seeks a leader to drive sales, deliver exceptional customer experiences, and manage day-to-day store operations. You will recruit, train, and develop team members, ensure scheduling and payroll compliance, and maintain a positive, inclusive work environment that aligns with Lids standards.

Responsibilities include executing selling strategies, resolving customer issues on the floor, and coordinating with district leadership to meet metrics while upholding store