Store Manager, Petsense

Petsense, Inc; Huntsville (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Manager in Training to develop essential skills for a Store Manager role. This dynamic position involves driving sales through effective techniques, building a strong team, and ensuring exceptional customer service. You will learn to manage store operations, including inventory management and staff training, while promoting a safe environment for both customers and pets. Join a company committed to community engagement and brand awareness through local events. If you're passionate about retail and animal care, this opportunity is perfect for you.

Qualifications

• Minimum of two years retail leadership experience preferred.
• Ability to read, write, and count accurately is essential.

Responsibilities

• Drive sales and profit through effective management and merchandising.
• Support top-line sales and manage store operations efficiently.

Skills

Retail Leadership

Customer Service

Sales Techniques

Team Management

Communication Skills

Time Management

Problem Resolution

Education

High School Diploma or Equivalent

Tools

Cash Register

Inventory Management Systems

Job description

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The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world-class customer service, and leading execution of company standards. This position also promotes a safe and productive work environment for all Team Members, customers, and vendors.

Essential Duties and Responsibilities (Min 5%)

As a Manager in Training, you will observe and learn the following duties and skills required for a Store Manager role:

• Uphold and promote a safe and productive work environment by following all policies and procedures of Petsense by Tractor Supply.
• Learn how to build the store team through hiring/staffing decisions, Team Member retention, managing the schedule and payroll, Team Member training and development, succession planning, and performance reviews and counseling.
• Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise on products or services, Make it Memorable.
• Drive sales and profit through supporting top-line sales, merchandising initiatives, expense control, profit/loss management, and asset protection.
• Grow the grooming business and ensure the safety and care of all pets in our store.
• Increase brand awareness through local marketing events such as Pet Adoption, community fairs, or parades.
• Learn to lead the execution of Petsense standards including store presentation, inventory management, freight, pricing/promotions, loss prevention, and daily task delegation.
• Perform duties such as handling customer complaints, opening and closing procedures, banking deposits, operating cash registers, and supervising cash handling.
• Be comfortable working with small animals and uphold all safety policies for animal care.
• Ensure accurate reconciliation of cash drawers and vaults daily.
• Maintain regular attendance, work scheduled shifts, and be flexible with hours including nights and weekends.
• Train on processing paperwork, sales forecasting, payroll analysis, budgeting, and team evaluations.
• Manage inventory changes, budgeting, and store audits.
• Learn to care for live animals, understanding policies and procedures around them.

Required Qualifications

Experience: Minimum of two years retail leadership experience preferred, including profit/loss, scheduling, shrink control, payroll, staffing, and supervision. Must be 18+ with a valid driver’s license.

Education: High School diploma or equivalent required; ability to read, write, and count accurately is essential regardless of education level.

Certifications: None required.

Preferred skills and abilities

• Effective communication with customers and team members.
• Strong interpersonal skills and issue resolution skills.
• Time and stress management.
• Basic computer skills and math aptitude.
• Ability to perform principal responsibilities of Team Members.

Working Conditions

• Indoor environment with moderate noise; outdoor areas are hard surfaces.
• Shifts typically no less than 4 hours and may exceed 8 hours.
• Promote safety and adhere to safety guidelines.
• Travel as needed for training or support.

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Ability to lift, move, and operate equipment safely and effectively.
• Must be able to communicate and operate store equipment, including handling merchandise weighing up to 50 pounds.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. Duties may be assigned by supervisors as needed.