Store Manager, Petsense

Petsense by Tractor Supply; Huntsville (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Manager in Training to develop into a Store Manager role. This exciting opportunity involves honing skills in driving outstanding sales results, fostering customer loyalty through exceptional service, and leading a dedicated team. You will learn to uphold company standards while promoting a safe and productive work environment. If you have a passion for retail and a love for animals, this role offers a chance to grow in a supportive and engaging environment. Join a company that values its team members and offers comprehensive benefits to support your career journey.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Minimum of two years retail leadership experience required.
• Ability to read, write, and count accurately is essential.

Responsibilities

• Drive sales and profit through effective sales techniques.
• Ensure a positive shopping experience by resolving customer complaints.
• Manage store operations including inventory and scheduling.

Skills

Retail Leadership

Sales Techniques

Customer Service

Conflict Resolution

Time Management

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Inventory Management Software

Job description

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Overall Job Summary

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world-class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors.

Essential Duties and Responsibilities (Min 5%)

As a Manager in Training, you will observe and learn the following duties and skills required for a Store Manager role:

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply
• Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
• Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
• Grow the grooming business and ensure all pets in our care are cared for and safe at all times
• Generate brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
• Learn how to lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
• This position is required to perform a combination of the following duties during the day. The mix may vary, but every Store Manager must be able to perform all these duties accurately, efficiently, and safely on a regular basis and without advance notice:
• Handle and resolve customer complaints/issues and ensure a positive shopping experience
• Perform opening and closing procedures
• Transport and make deposits to the bank or coordinate with armored car service
• Operate cash register/computer
• Supervise cash handling procedures
• Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians, etc., and uphold all safety policies and procedures for the safety of animals in our care
• Ensure cash drawers and vault are reconciled accurately daily
• Maintain regular and predictable attendance
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as needed
• Paperwork: Train on processing invoices, schedules, product orders, returns, POs reports, sales forecasting, payroll analysis, and team evaluations
• Inventory: Manage periodic price changes
• Budgeting/Auditing: Be responsible for budgeting, sales forecasting, and store process audits
• Live Animals: Care for animals during services, adoption, or sales, understanding policies around live animals

Required Qualifications

Experience: Minimum of two years retail leadership experience required. Profit/Loss, scheduling, shrink control, payroll, staffing, hiring, supervising, and counseling experience preferred. Must be 18+ and possess a valid driver’s license.

Education: High School diploma or equivalent required. Ability to read, write, and count accurately is essential.

Professional Certifications: None

Preferred Knowledge, Skills, or Abilities

• Effective communication with customers and Team Members
• Strong interpersonal skills and conflict resolution
• Time and stress management
• Basic computer skills and math aptitude

Working Conditions

• Indoor environment with moderate noise; outdoor areas are hard surfaces
• Shifts generally no less than 4 hours, possibly exceeding 8 hours
• Promote safety and adhere to safety guidelines
• Travel as necessary for training, meetings, or support in other locations

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas
• Ability to lift up to 50 pounds, operate equipment, and perform physical tasks with or without accommodations

Disclaimer

This overview does not cover all responsibilities. Employees should perform all duties assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.