Store Manager - Palo Alto, CA

Orlebar Brown; Palo Alto (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

401K

Employee discounts

Paid vacation and sick time

Job summary

Orlebar Brown in Palo Alto, CA is seeking a Store Manager to lead our U.S. retail presence. You will report to the Head of U.S. Retail and be responsible for delivering sales strategy, profitability and KPI targets across the store.

The role requires building and coaching a high-performing sales team, maintaining a premium customer experience, and ensuring VM and stock controls meet brand standards. We offer a competitive benefits package and opportunities to grow as we expand in the US.

Qualifications

• Proven experience building, coaching and developing a team.
• Excellent communication skills, both verbal and written.
• Experience in high-end retail; familiarity with menswear and luxury goods.
• Ability to create and drive sales during quieter periods.
• Experience in building client bases and client books.
• Computer skills with reporting across Excel/Word; comfortable with register and back office systems.
• Attention to detail.
• Enthusiastic and proactive.

Responsibilities

• Hire, train & retain a sales team and assistant manager in partnership with the management team.
• Drive sales through a brand led and KPI-focused culture.
• Partner with the management team to build and maintain a highly effective sales team.
• Monitor team performance, providing feedback to Head of Retail and HQ on a weekly basis.
• Build a client base and ensuring high sign up rate; maintain relationships with customers across all points of sale.
• Operational competency including store banking, cycle counts, scheduling, shipments processing.
• Ensure loss prevention and security of premises, stock and monies.
• Execute VM according to company guidelines and implement window sets.
• Report on stock levels and ensure adequate stock to drive sales.
• Maintain store appearance and readiness at all times.

Skills

Team leadership

Excellent communication

High-end retail experience

Client base development

Computer skills (Excel, Word)

Planning & multi-tasking

Tools

Excel

POS systems

Back office software

Job description

JOB TITLE Store Manager

ROLE TYPE Full Time

DEPARTMENT Retail

REPORTING TO Head of U.S. Retail

LOCATION Palo Alto, CA

SALARY $75-90K base annually, actual salary will depend on experience and qualifications. Salary range reflect base pay and is not inclusive of eligible bonuses or commissions.

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

As a Store Manager, you will be an ambassador for the brand and a senior member of the retail team. Reporting directly to the Head of U.S. Retail, your position will be ensuring the delivery of agreed sales strategy, retail profitability and KPI goals, and brand vision objectives within our retail stores. You will be responsible for the performance of the store and ongoing staff development.

We are looking for another strong team player to join us on our journey in establishing Orlebar Brown as the luxury choice lifestyle brand for holiday clothes to wear every day. This role has the potential to evolve quickly as we open more stores in the US.

GENERAL RESPONSIBILITIES

• Hire, train & retain a sales team and assistant manager in partnership with the management team.

• Drive sales through a brand led and focused KPI culture.

• Partner with the management team to build and maintain a highly effective sales team.

• Monitor team performance, providing feedback to Head of Retail and HQ team on a weekly basis.

• Build a client base and ensuring high sign up rate. Ensure relationships with customers are developed at all points of sale e.g. keeping them informed of new product, collections and launches.

• Operational competency, including store banking, cycle counts, scheduling, processing of shipments.

• Ensure all aspects loss prevention are considered and observed across the teams. Maintain security of shop premises, stock and all shop monies.

• Execute VM according to company guidelines, implement window sets.

• Communicate product needs and report on performance. Monitoring, maintaining and recording stock levels in the shop to ensure adequate stock levels in order to drive sales.

• Ensuring the team and store is looking its best at all times.

CANDIDATE PROFILE

• Proven experience building, coaching and developing a team.

• Excellent communication skills, both verbal and written. Internal & external customer service are vital to your success in this role.

• Experience in high-end retail. Familiarity with the menswear market and luxury goods.

• The ability to create and drive sales/footfall during quieter periods.

• Experience in building client bases and client books.

• Computer skills, the ability to report across excel, word, comfortable with register and back office systems.

• Natural planning skills.

• A real attention to detail.

• Enthusiastic and enjoy your work.

• A practical multi-tasker, who can focus on the detail whilst never losing sight of the bigger picture.

POSITION LOGISTICS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.

• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.

• Ability to stand for extended periods of time.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day

• The chance to train and develop your skills in a fast-working environment

• Competitive benefits package:

• Physical Wellbeing: Private medical insurance and ability to add family members, dental cover, and vision cover; paid vacation and sick time.

• Financial Wellbeing: 401K (after 1-year employment), life insurance (for full-time employment), company commission plan and discounts across multiple retailers.

• Lifestyle: Orlebar Brown product discounts and employee-only sales.

• Social: Regular social events with your team.

• Employee recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 15 days paid time off).

It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective the experience and potential you could bring to Orlebar Brown.