Store Manager: Own Your Store, Lead with Purpose

Goodwill-of-Wny-; Buffalo (NY); On-site; USD 62,000 - 72,000; Full time

Job summary

Goodwill-of-Wny- in Buffalo, NY is seeking a Store Manager to lead a high-performing team and drive store results with a mission-driven approach. You’ll own all aspects of store operations, development, and community impact, balancing people leadership, financial results, and the organization’s mission.

You’ll build a strong team, manage budgets, schedule staff, and ensure excellent customer service while upholding company culture and continuous improvement initiatives.

Qualifications

• 5+ years of retail management experience.
• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience).
• Reliable vehicle and valid NYS driver’s license (local travel required).
• Strong verbal and written communication skills.
• Proven ability to lead teams, manage performance, and drive results.
• Proficiency with Microsoft Office or similar systems.
• A passion for service, leadership, and continuous improvement.

Responsibilities

• Own all aspects of store operations including production, sales, customer service, and team development.
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals.
• Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants.
• Interview, hire, onboard, train, coach, and develop team members at all levels.
• Oversee scheduling and staffing to support store volume, special events, and peak times.
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations.
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets.
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance.
• Confirm daily sales reports, cash handling, deposits, and required reporting.
• Resolve customer concerns while building long-term, positive community relationships.
• Ensure the store is clean, organized, welcoming, and visually appealing at all times.
• Play a key role in driving company culture, change initiatives, and continuous improvement.

Skills

Retail leadership

Team development

Customer service

Operations management

Budgeting

Staff scheduling

Communication

Education

Bachelor’s/Associate’s degree

Tools

Microsoft Office

Job description

Goodwill-of-Wny- in Buffalo, NY is seeking a Store Manager to lead a high-performing team and drive store results with a mission-driven approach. You’ll own all aspects of store operations, development, and community impact, balancing people leadership, financial results, and the organization’s mission.

You’ll build a strong team, manage budgets, schedule staff, and ensure excellent customer service while upholding company culture and continuous improvement initiatives.