Store Manager - Opry Mills

LVMH; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental and vision insurance

401k matching

Employee discounts on MJ and LVMH products

Job summary

Marc Jacobs International seeks a Store Manager for its Nashville location, responsible for leading the team, managing store operations, and driving sales. The ideal candidate will have 3+ years in customer service management, strong analytical skills, and a passion for delivering excellent customer experiences. The role involves data analysis, people management, and upholding branding standards. A comprehensive benefits package is offered, including healthcare and discounts on MJ and LVMH products.

Qualifications

• Minimum of 3+ years’ experience managing in customer service.
• Demonstrated ability to motivate and coach team members.
• Strong analytical skills for retail KPIs and on-floor behaviors.

Responsibilities

• Lead team to achieve sales targets and analyze performance.
• Ensure excellent customer experience and build client relationships.
• Manage daily store operations and maintain inventory accuracy.

Skills

Team motivation and development

Analytical skills

Customer service focus

Communication skills

Time management

Flexibility to work retail schedule

Tools

POS systems

Microsoft Office Suite

Job description

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Opry Mills location in Nashville, Tennessee. The Store Manager will oversee the daily operation of the store, including overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, and visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences that contribute to the overall commercial success.

RESPONSIBILITIES

• Business Acumen:
  • Lead team to achieve individual and team sales targets.
  • Implement a culture that leverages all KPIs.
  • Analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities.
• Customer Experience:
  • Deliver excellence; strive to exceed the expectations of clients.
  • Drive the team to fully embrace a clienteling culture of building strong and long‑term relationships with clients.
  • Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
  • Promote brand awareness, establish market/store presence through community engagement and store events.
  • In partnership with visual merchandising team, ensure store visual standards are met and maintained.
  • Support the Visual Team in planning and performing any necessary changes in visual environment.
  • Review sales frequently and take action on visual merchandising to improve sales.
• People Management:
  • Develop, train, and continuously motivate associates toward achieving and exceeding sales objectives.
  • Lead the recruitment process; build a talent pipeline through networking and competitive shopping.
  • Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations.
  • Oversee performance process for all associates and assist in establishing goals/objectives.
  • Build development plans for all employees; identify and create action plans.
  • Ensure a consistent and seamless onboarding experience for all new hires.
  • Schedule effectively to drive sales and manage allocation of staff resources.
  • Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective action.
  • Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included.
• Operations:
  • Manage the day‑to‑day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.
  • Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed.
  • Maintain store operating budget while aiming to reduce overall cost.
  • Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target.
  • Oversee the processing of incoming and outbound merchandise requests and shipments.
  • Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees.
  • Uphold company and store standards, policies and procedures.

QUALIFICATIONS

• Minimum of 3+ years’ experience managing others within a customer service environment.
• Proven record of motivating, developing, and coaching team members.
• Strong analytical skills – ability to analyze retail KPIs and on‑floor behaviors.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Demonstrated verbal and written communication skills.
• Excellent organizational, follow‑up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Passionate about the customer experience.
• Delivers Excellence – demonstrates passion and empathy, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative & Innovative – promotes curiosity, diversity and collaboration – open to disruptive ideas.
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends, and holidays.

SALARY & BENEFITS

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

EEO STATEMENT

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.