Store Manager - Charlotte Premium Outlets

LVMH; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and vacation time

Employee discounts on products

Health insurance

Job summary

A leading luxury fashion brand in Charlotte, North Carolina is seeking a Store Manager to oversee daily operations and lead a team towards achieving sales targets. The ideal candidate will possess strong business acumen and customer service skills, along with a passion for the brand. This role involves people management, enhancing client relationships, and ensuring compliance with operational standards. A comprehensive benefits package is offered, as well as discounts on products and services.

Qualifications

• Minimum of 3+ years’ experience managing teams.
• Proven record of motivating and developing team members.
• Strong analytical skills to analyze retail KPI’s.
• Ability to analyze selling reports and react quickly to business needs.
• Excellent verbal and written communication skills.
• Exceptional organizational, follow-up, and time management abilities.
• Passion for the Marc Jacobs brand and delivering exceptional customer experiences.

Responsibilities

• Lead team to achieve sales targets.
• Deliver excellent customer service and drive client relationships.
• Manage daily operations ensuring compliance with company standards.
• Deliver excellence in customer experiences and build long-term client relationships.
• Drive clienteling culture and CRM initiatives with action plans for the team.
• Promote brand awareness through community engagement and store events.
• Collaborate with Visual Merchandising to maintain store visuals and plan changes as needed.
• Oversee recruitment, onboarding, scheduling, and performance processes.

Skills

Business Acumen

Customer Experience

People Management

Analytical Skills

Communication Skills

POS familiarity

Microsoft Office

Tools

POS System

Microsoft Office Suite

Job description

Marc JacobsInternational, powered bythe creative genius of Marc Jacobs, seeks a Store Manager to lead its Charlotte Premium Outlet location in Charlotte, North Carolina. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Business Acumen

Lead team to achieve individual and team sales targets

Implement a culture that leverages on all KPls

Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities

Customer Experience

Deliver excellence; strive to exceed the expectations of clients

Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients

Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team

Promote brand awareness, establish market/store presence through community engagement and store events

In partnership with visual merchandising team, ensure store visual standards are met and maintained

Support the Visual Team in planning and performing any necessary changes in visual environment

Review sales frequently and take action on visual merchandising to improve sales

People Management

Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

Lead the recruitment process; build a talent pipeline through networking and competitive shopping

Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations

Oversee performance process for all associates and assist in establishing goals/objectives

Build development plans for all employees; identify and create action plans

Ensure a consistent and seamless onboarding experience for all new hires

Schedule effectively to drive sales and manage the allocation of staff resources

Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action

Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

Operations

Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations

Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed

Maintain store operating budget while aiming to reduce overall cost

Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target

Oversee the processing of incoming and outbound merchandise requests and shipments

Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees

Uphold company and store standards, policies and procedures

QUALIFICATIONS

Minimum of 3+ years’ experience managing others within a customer service environment required

Proven record of motivating, developing, and coaching team members

Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

Demonstrated verbal and written communication skills

Excellent organizational, follow-up, and time management skills

Passion for the Marc Jacobs brand and product offering

Passionate about the customer experience

Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations

Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas

Ability to connect to the customer through excellent service, strong visual presentation and business acumen

Computer skills including operating a POS and navigating Microsoft Office suite

Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.

Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

ADDITIONAL INFORMATION

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO STATEMENT

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.