Store Manager - Houston Premium Outlets

Marc Jacobs; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental and vision coverage

Employee discounts on MJ products

PerkSpot discounts

Job summary

Marc Jacobs Houston Premium Outlets is seeking a Store Manager to lead daily store operations, drive sales performance and deliver an outstanding client experience. You will manage a team, oversee HR processes, loss prevention, and visual merchandising while fostering a culture of belonging and excellent service.

The role requires strong leadership, strategic planning, and hands-on coaching to achieve brand standards and community engagement in a busy outlet environment.

Qualifications

• 8+ years of retail experience.
• 3+ years of people management in a customer service setting.
• Proven track record in leadership, coaching and KPI delivery.

Responsibilities

• Lead team to achieve and exceed sales targets with a clienteling approach.
• Oversee loss prevention, HR management, scheduling, and onboarding.
• Partner with Visual Merchandising to maintain brand standards.
• Develop and coach associates; manage performance and development plans.
• Analyze KPIs and store data to drive actions and opportunities.
• Ensure exceptional client experience and community engagement.

Skills

Retail leadership

Sales analysis

Customer service

Store operations

People management

CRM/clienteling

Visual merchandising

POS proficiency

Communication

Tools

POS system

MS Office

Job description

Overview:

Marc JacobsInternational, powered bythe creative genius of Marc Jacobs, seeks a Store Manager to lead its Houston Premium Outlets location in Houston, Texas. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Business Acumen:

• Lead team to achieve individual and team sales targets

• Implement a culture that leverages on all KPls

• Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities

Customer Experience:

• Deliver excellence; strive to exceed the expectations of clients

• Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients

• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team

• Promote brand awareness, establish market/store presence through community engagement and store events

Visual Merchandising:

• In partnership with visual merchandising team, ensure store visual standards are met and maintained

• Support the Visual Team in planning and performing any necessary changes in visual environment

• Review sales frequently and take action on visual merchandising to improve sales

People Management:

• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

• Lead the recruitment process; build a talent pipeline through networking and competitive shopping

• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations

• Oversee performance process for all associates and assist in establishing goals/objectives

• Build development plans for all employees; identify and create action plans

• Ensure a consistent and seamless onboarding experience for all new hires

• Schedule effectively to drive sales and manage the allocation of staff resources

• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action

• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

Operations:

• Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations

• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed

• Maintain store operating budget while aiming to reduce overall cost

• Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target

• Oversee the processing of incoming and outbound merchandise requests and shipments

• Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees

• Uphold company and store standards, policies and procedures

QUALIFICATIONS:

• 8+ years’ retail experience

• Minimum of 3+ years’ experience managing others within a customer service environment required

• Proven record of motivating, developing, and coaching team members

• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors

• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

• Demonstrated verbal and written communication skills

• Excellent organizational, follow-up, and time management skills

• Passion for the Marc Jacobs brand and product offering

• Passionate about the customer experience

• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations

• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs

• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas

• Ability to connect to the customer through excellent service, strong visual presentation and business acumen

• Computer skills including operating a POS and navigating Microsoft Office suite

• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.

Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

ADDITIONAL INFORMATION

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO STATEMENT

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.