Store Manager on Duty - Leadership & Customer Experience

Lids; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Collaborative environment

Early wage access

Bonus potential

Job summary

Lids, a leader in licensed sports retail, seeks an Assistant Store Manager in Charlotte, NC to lead daily store operations and deliver exceptional customer service. You’ll supervise staff, train on product knowledge, and ensure adherence to company standards while driving sales and store performance.

Reporting to the Store Manager, you’ll schedule shifts, support visual merchandising, manage cash controls, and foster a fun, inclusive team environment aligned with Lids’ brand.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
• Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
• Other duties as assigned.

Skills

Sales results

Interpersonal skills

Independent worker

Job description

Lids, a leader in licensed sports retail, seeks an Assistant Store Manager in Charlotte, NC to lead daily store operations and deliver exceptional customer service. You’ll supervise staff, train on product knowledge, and ensure adherence to company standards while driving sales and store performance.

Reporting to the Store Manager, you’ll schedule shifts, support visual merchandising, manage cash controls, and foster a fun, inclusive team environment aligned with Lids’ brand.