Store Manager - NYC

heytea; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Discounts

401(k) retirement plan with company

company match

Job summary

Heytea is seeking a Store Manager in New York to lead daily operations and grow the brand in the U.S. You will supervise staff, ensure exceptional customer experiences, manage inventory, and drive sales performance while upholding health and safety standards.

You will recruit and develop a team, analyze data, and collaborate with marketing on promotions to increase traffic and profitability. This full-time role offers growth opportunities.

Qualifications

• Fluency in both English and Mandarin Chinese preferred.
• Minimum of 2+ years of experience in food service, retail or hospitality management.
• Strong leadership and team management skills, particularly in high-traffic, fast-paced environments.
• Excellent problem-solving abilities and a strong attention to detail.
• Outstanding communication and interpersonal skills.
• Proficiency in inventory control, sales analytics, and financial reporting.
• Able to work full-time and accept flexible scheduling.
• 401(k) retirement plan with company match.
• Employee Discounts
• Opportunities for career growth and promotion within the company.

Responsibilities

• Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to company policies, and consistent high-quality service.
• Team Leadership and Development: Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals.
• Customer Experience: Ensure exceptional customer service by resolving customer issues efficiently and maintaining a customer-first atmosphere.
• Inventory and Stock Management: Manage inventory levels, coordinate orders with suppliers, and monitor stock to maintain availability while minimizing waste.
• Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify trends to drive growth and improve profitability.
• Strategic Marketing and Promotions: Collaborate with the marketing team to execute store-specific promotions and events that drive traffic and engagement.
• Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations, maintaining a safe and clean environment for employees and customers.

Skills

Team leadership

Inventory control

Sales analytics

Customer service

Bilingual English/Mandarin

Job description

Position Overview: We are looking for an experienced and dynamic Store Manager to lead the operations of our innovative Heytea store. As the store's leader, you will be responsible for overseeing daily operations, developing team members, and driving excellent customer experiences. Your role will include setting high standards for operational performance, aligning with company goals, and supporting growth initiatives. This is an exciting opportunity to contribute to the success and expansion of the Heytea brand in the U.S. market.

Key Responsibilities:

• Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to company policies, and consistent high-quality service.
• Team Leadership and Development: Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals.
• Customer Experience: Ensure exceptional customer service by resolving customer issues efficiently and maintaining a customer-first atmosphere.
• Inventory and Stock Management: Manage inventory levels, coordinate orders with suppliers, and monitor stock to maintain availability while minimizing waste.
• Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify trends to drive growth and improve profitability.
• Strategic Marketing and Promotions: Collaborate with the marketing team to execute store-specific promotions and events that drive traffic and engagement.
• Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations, maintaining a safe and clean environment for employees and customers.

Qualifications:

• Fluency in both English and Mandarin Chinese preferred.
• Minimum of 2+ years of experience in food service, retail or hospitality management.
• Strong leadership and team management skills, particularly in high-traffic, fast-paced environments.
• Excellent problem-solving abilities and a strong attention to detail.
• Outstanding communication and interpersonal skills.
• Proficiency in inventory control, sales analytics, and financial reporting.
• Able to work full-time and accept flexible scheduling.
• 401(k) retirement plan with company match.
• Employee Discounts
• Opportunities for career growth and promotion within the company.