Operations Supervisor - Philadelphia

heytea; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Job summary

Heytea is seeking a Regional Store Operations Supervisor to oversee multiple franchised stores, ensuring operational excellence, brand consistency, and strong support for new store launches.

The ideal candidate will have leadership experience in fast-paced retail/food service, with a focus on customer experience, team development, and regulatory compliance across locations.

Qualifications

• Minimum 3 years of multi-unit management experience in food & beverage or fast-paced retail.
• Experience leading store operations, sales strategies, inventory control, and team leadership.
• Strong knowledge of U.S. labor laws, health & safety regulations, and employment standards.

Responsibilities

• Plan and support new store openings, including operational testing and compliance checks.
• Audit stores for brand standards and regulatory compliance; support inventory and equipment management.
• Collaborate with store managers to enhance sales, efficiency, and customer satisfaction.

Skills

Multi-unit management

Leadership

Customer service

Operational excellence

Team development

Store operations

Regulatory compliance

Strategic planning

Communication

Problem solving

Job description

The Regional Store Operations Supervisor will oversee and manage the operations of multiple Heytea franchised stores within a specified region, ensuring operational excellence, team development, and brand consistency. This role focuses on both new store launches and the continuous improvement of existing stores.

The ideal candidate will have a strong background in multi-unit management, demonstrated leadership abilities, and the drive to deliver exceptional customer service and business outcomes. We are looking for a dynamic individual with experience in fast-paced retail or food service environments who is adaptable to the evolving needs of our growing brand.

Key Responsibilities

Store Opening and Expansion

• Participate in the planning and preparation of new store openings, including operational testing and compliance checks.
• Ensure smooth and timely execution of new store launches, adhering to all regulatory requirements.

Store Standardization and Compliance

• Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local regulatory requirements, including health, safety, and labor laws.
• Provide support to stores in managing inventory and equipment, tracking stock levels, and ensuring operational efficiency.
• Guide store teams in product merchandising and presentation, conducting regular performance assessments to ensure brand alignment.

Store Performance Optimization

• Collaborate with store managers to track and enhance sales performance, operational efficiency, and customer satisfaction.
• Assist in implementing and overseeing employee performance reviews and professional development plans to meet company objectives.
• Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature customer experience across all stores.

Team Development and Talent Management

• Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.
• Provide ongoing training and mentorship to store managers and team members, promoting professional growth and operational excellence.
• Facilitate leadership development programs and succession planning to ensure a pipeline of qualified talent for future expansion.

New Supervisor Onboarding and Development

• Support the onboarding and training of new Regional Supervisors, providing them with the tools and knowledge needed to manage their assigned stores effectively.
• Collaborate with the broader operations team to continuously improve training programs and operational processes.

Qualifications

Industry and Operational Experience

• A minimum of 3 years of experience in multi-unit management, preferably in the food and beverage industry, with expertise in store operations, sales strategies, inventory control, and team leadership.
• Proven ability to manage and optimize the operations of multiple store locations simultaneously, driving both top-line growth and operational efficiency.

Cross-Cultural and International Experience

• Experience working in or managing operations in international markets is preferred, with a deep understanding of cultural diversity and the ability to adapt strategies to different regional markets.
• Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards, with experience ensuring compliance across multiple locations.
• Bilingual in English and Chinese is preferred

Leadership and Problem-Solving Skills

• Exceptional problem-solving abilities, with a track record of independently addressing operational challenges and driving business results.
• Excellent communication skills, with the ability to effectively manage relationships with store managers, team members, and business partners.
• Demonstrated leadership in fostering team collaboration, motivation, and alignment with company goals.

Talent Development and Coaching

• Experience in talent management, including team building, coaching, and developing high-performing store managers and staff.
• Strong ability to mentor new leaders and provide guidance in operational best practices, ensuring that teams are aligned with the company’s vision and values.

Additional Requirements

• Proficiency in financial management, including budgeting, forecasting, and performance monitoring.
• Ability to work in a fast-paced environment and adapt to the changing needs of a growing business.

Equal Opportunity Statement

Heytea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, in compliance with applicable federal, state, and local laws.