District Manager / Store Manager

UMe Tea; Cupertino (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UMe Tea is seeking a Store Manager to lead our retail team, drive sales, and ensure an exceptional customer experience across our outlets.

The ideal candidate will have demonstrated leadership, strong communication, and the ability to manage daily operations, staff scheduling, and store SOPs. Mandarin fluency is a plus for this role.

Qualifications

• Minimum 1 year frontline experience in bubble tea, beverage or F&B industry.
• Strong leadership, communication, and team-building skills.
• Willing to travel across different store locations when needed.
• Fluent Mandarin is a preferred qualification.

Responsibilities

• Oversee daily store operations to ensure product quality, service standards, and sales targets are met.
• Develop and implement store operation SOPs and monitor execution.
• Recruit, train, schedule, and manage store staff to improve team efficiency.
• Analyze sales data and develop promotional campaigns and operational improvements.
• Handle customer complaints and emergencies to maintain brand reputation.
• Assist with new store setup, opening, and operational guidance.

Skills

Leadership

Communication

Team-building

Data analysis

Travel flexibility

Office software

Fluent Mandarin

Tools

Office software

Job description

We are seeking a dedicated and experienced Store Manager to lead our retail team. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record in retail management. As the Store Manager, you will be responsible for overseeing daily operations, driving sales, and ensuring a positive shopping experience for our customers.

Responsibilities:

• Oversee daily store operations to ensure product quality, service standards, and sales targets are met.
• Develop and implement store operation SOPs and monitor execution.
• Recruit, train, schedule, and manage store staff to improve team efficiency.
• Analyze sales data and develop promotional campaigns and operational improvements.
• Handle customer complaints and emergencies to maintain brand reputation.
• Assist with new store setup, opening, and operational guidance.

Requirements:

• Minimum 1 year of frontline experience in bubble tea, beverage, or F&B industry (e.g., barista, store supervisor, or store manager).
• Strong leadership, communication, and team-building skills.
• High sense of responsibility, strong execution skills, and ability to work under pressure.
• Willing to travel or work across different store locations when needed.
• Proficient in basic office software; data analysis skills are a plus.
• Fluent Mandarin is a preferred qualification.

Join our team as a Store Manager where you can make an impact on both your team and our customers while advancing your career in retail management.