Luxury Boutique Store Manager - Client Experience & Growth

Brobston Group LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Valet and clienteling programs

Job summary

Valentino at Saks New York concession is seeking a Store Manager to lead the team, drive growth, and elevate client engagement. You will partner with department store leadership, manage CRM initiatives, and coach staff to deliver couture-level service while meeting brand standards and sales goals.

The role requires strong leadership, commercial planning, and experience in luxury retail. Oversight includes operations, visual merchandising, and talent development for a high-performing team.

Qualifications

• Bachelor's degree preferred.
• Minimum 5 years of experience in store management or leadership.
• Luxury department store or concession experience preferred.
• Proven track record achieving sales results and developing teams.
• Strong business acumen, KPI understanding, and commercial planning skills.
• Excellent communication, organizational, and client relationship skills.
• Proficient in store sales and operations systems and CRM tools.

Responsibilities

• Lead and motivate the concession team to achieve sales targets and deliver couture-level client service.
• Act as liaison with department store leadership and build relationships with the store stylist network to drive revenue.
• Analyze KPIs, create action plans, and report weekly sales trends to the Valentino leadership team.
• Own recruiting, talent development, staffing, and performance management in partnership with HR.
• Manage CRM, clienteling, events, and client database to recruit, retain, and upgrade clients.
• Oversee store operations including inventory, cash handling, audits, and end-of-season returns and transfers.
• Ensure visual merchandising standards are executed and collaborate with regional/head office VM teams.

Skills

Leadership

Client relationship management

KPI analysis

Commercial planning

Communication

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Store operations systems

Job description

Valentino at Saks New York concession is seeking a Store Manager to lead the team, drive growth, and elevate client engagement. You will partner with department store leadership, manage CRM initiatives, and coach staff to deliver couture-level service while meeting brand standards and sales goals.

The role requires strong leadership, commercial planning, and experience in luxury retail. Oversight includes operations, visual merchandising, and talent development for a high-performing team.