Store Manager - Merrell

Hush Puppies Retail, LLC (United States); Foley (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Hush Puppies Retail, LLC in Foley, Alabama is seeking a Retail Manager to lead sales and foster a positive team environment. The ideal candidate will drive sales results, manage team performance, and provide exceptional customer service.

Responsibilities include ensuring the smooth running of the store, enforcing operational standards, and creating memorable customer experiences while maintaining a team-oriented atmosphere.

Experience in retail management and a commitment to inclusivity are essential.

Qualifications

• Management experience in a fast-paced retail environment.
• Ability to manage multiple tasks under pressure.
• Exceptional customer service and team management skills.

Responsibilities

• Drive sales and profit results.
• Deliver outstanding service to all customers.
• Create a positive working atmosphere and promote teamwork.

Skills

Management experience in retail

Sales background

Customer service skills

Team management

Budget management

Proficiency in POS systems

Education

High School diploma or equivalent

Job description

Key Responsibilities

• Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyaltyand driving the brand locally within the community.
• Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at your best in a fast-paced and client-focused retail environment.
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs.
• Flexible and adaptable, you are comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks at once.
• Proficient in POS systems.
• Budget management experience, including payroll, expenses etc.
• Exceptional customer service and team management skills including a proven track record of developing others.
• Interest in and awareness of market trends in the retail industry.

Working Conditions

Retail environment (U.S. candidates only). Performing duties consistent with the company’s AAP/EEO goals and policies. High School diploma or equivalent.

Equal Employment Opportunity

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.