Store Manager- Madison Ave

SBH Fashion; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

SBH Fashion is seeking a Store Manager for the Madison Ave flagship to drive sales, lead a premium team, and uphold luxury service standards. You will manage client relationships, training, and store operations while partnering with HQ on marketing and product feedback.

The role requires strong leadership, exceptional client service, and a proactive, detail-oriented approach to maintain the brand’s elevated experience. Weekend and holiday coverage is expected.

Qualifications

• 3+ years of retail management experience in luxury, contemporary, or premium fashion.
• Strong business acumen with ability to drive sales and KPIs.
• Proven ability to recruit, lead, coach, and develop high-performing teams.
• Exceptional client service, styling, relationships, and communication.
• Entrepreneurial, proactive, solutions-oriented with attention to detail.
• Strong organizational and operational skills with inventory, POS, scheduling experience.
• Experience with CRM/clienteling tools (Shopify, Endear) and MS Word and Excel.
• Willingness to work flexible retail schedule including weekends/holidays.
• Ability to lift and move objects (20+ lbs) and perform physical tasks.

Responsibilities

• Own and drive store sales performance, consistently achieving or exceeding sales targets and KPIs.
• Lead from the floor as a top-performing seller, providing exceptional service, styling expertise, and product knowledge.
• Develop meaningful relationships with Madison Avenue’s clientele, leveraging existing local connections while actively building new ones.
• Build and cultivate a loyal book of clients through personalized outreach, follow-up, thoughtful styling, and consistent year-round engagement.
• Ensure strong floor coverage and consistently deliver a seamless, elevated client experience that reflects the brand.
• Recruit, hire, train, and retain a high-performing store team that embodies the brand’s values and approach to service.
• Create a positive, collaborative, accountable, and inclusive team culture.
• Provide ongoing coaching, development, and performance feedback, with clear expectations and actionable guidance.
• Lead by example on the sales floor, setting the standard for client experience, selling, styling, professionalism, and brand representation.
• Own onboarding and ongoing training in partnership with HQ to ensure team members are fully equipped to succeed.
• Manage scheduling, floor coverage, payroll, and labor in alignment with business needs and productivity goals.
• Oversee day-to-day store operations, ensuring excellence in inventory management, POS processes, cash handling, fulfillment, loss prevention, and store opening/closing procedures.
• Maintain impeccable store standards and ensure the physical environment consistently reflects the beauty and quality of the brand.
• Partner with HQ on inventory planning, replenishment, product feedback, and buy planning.
• Support ecommerce fulfillment and customer service responses as requested by HQ.
• Ensure the store is operationally ready for regular business, activations, sales, PR moments, and special events.
• Partner with HQ to facilitate the installation and deinstallation of store décor and fixtures, serving as the on the-ground point of contact with contractors, vendors, and designers.
• Maintain an elevated, inspiring store environment that brings the brand aesthetic and product storytelling to life.
• Execute visual merchandising direction and ensure product presentation is consistently polished, cohesive, and commercially effective.
• Partner with HQ on store décor, fixtures, floor sets, product presentation, and visual updates.
• Support in-store events, activations, and content moments, ensuring the store is beautifully presented and client-ready.
• Serve as the on-the-ground brand ambassador for the Madison ave location.
• Partner with the HQ Marketing team to create thoughtful and elegant experiences for local press, stylists, influencers, tastemakers, and clients.
• Plan and execute ongoing in-store programming, including trunk shows, brand collaborations, and charity partnerships.
• Identify and develop relationships with complementary local businesses, hotels, private clubs, and charitable organizations to drive brand awareness and client acquisition.
• Facilitate in-store content creation in partnership with the content team.
• Represent the brand with warmth, polish, and authenticity throughout the local community.
• Communicate store performance, client insights, opportunities, and challenges to HQ in a clear, timely, and proactive manner.
• Share relevant product, client, and market feedback to help inform broader business decisions.
• Execute company initiatives and directives with consistency, ownership, and attention to detail.
• Collaborate cross-functionally with HQ teams including Marketing, Ecommerce, Operations, and Creative to support store success.

Skills

Retail leadership

Sales & KPI focus

Clienteling

Staff coaching

Communication

Organizational skills

Tools

Shopify

Endear

Microsoft Word

Microsoft Excel

Job description

Job Title: Store Manager- Madison Ave

Sales & Client Development

• Own and drive store sales performance, consistently achieving or exceeding sales targets and KPIs.
• Lead from the floor as a top-performing seller, providing exceptional service, styling expertise, and product knowledge.
• Develop meaningful relationships with Madison Avenue’s clientele, leveraging existing local connections while actively building new ones.
• Build and cultivate a loyal book of clients through personalized outreach, follow-up, thoughtful styling, and consistent year-round engagement.
• Ensure strong floor coverage and consistently deliver a seamless, elevated client experience that reflects the brand.

Team Leadership & Development

• Recruit, hire, train, and retain a high-performing store team that embodies the brand’s values and approach to service.
• Create a positive, collaborative, accountable, and inclusive team culture.
• Provide ongoing coaching, development, and performance feedback, with clear expectations and actionable guidance.
• Lead by example on the sales floor, setting the standard for client experience, selling, styling, professionalism, and brand representation.
• Own onboarding and ongoing training in partnership with HQ to ensure team members are fully equipped to succeed.
• Manage scheduling, floor coverage, payroll, and labor in alignment with business needs and productivity goals.

Operations & Retail Excellence

• Oversee day-to-day store operations, ensuring excellence in inventory management, POS processes, cash handling, fulfillment, loss prevention, and store opening/closing procedures.
• Maintain impeccable store standards and ensure the physical environment consistently reflects the beauty and quality of the brand.
• Partner with HQ on inventory planning, replenishment, product feedback, and buy planning.
• Support ecommerce fulfillment and customer service responses as requested by HQ.
• Ensure the store is operationally ready for regular business, activations, sales, PR moments, and special events.
• Partner with HQ to facilitate the installation and deinstallation of store décor and fixtures, serving as the on the-ground point of contact with contractors, vendors, and designers.

Visual Merchandising & Brand Presentation

• Maintain an elevated, inspiring store environment that brings the brand aesthetic and product storytelling to life.
• Execute visual merchandising direction and ensure product presentation is consistently polished, cohesive, and commercially effective.
• Partner with HQ on store décor, fixtures, floor sets, product presentation, and visual updates.
• Support in-store events, activations, and content moments, ensuring the store is beautifully presented and client-ready.

Local Marketing & Community Building

• Serve as the on-the-ground brand ambassador for the Madison ave location.
• Partner with the HQ Marketing team to create thoughtful and elegant experiences for local press, stylists, influencers, tastemakers, and clients.
• Plan and execute ongoing in-store programming, including trunk shows, brand collaborations, and charity partnerships.
• Identify and develop relationships with complementary local businesses, hotels, private clubs, and charitable organizations to drive brand awareness and client acquisition.
• Facilitate in-store content creation in partnership with the content team.
• Represent the brand with warmth, polish, and authenticity throughout the local community.

Communication & HQ Partnership

• Communicate store performance, client insights, opportunities, and challenges to HQ in a clear, timely, and proactive manner.
• Share relevant product, client, and market feedback to help inform broader business decisions.
• Execute company initiatives and directives with consistency, ownership, and attention to detail.
• Collaborate cross-functionally with HQ teams including Marketing, Ecommerce, Operations, and Creative to support store success.

Requirements

• 3+ years of retail management experience, preferably in a luxury, contemporary, or premium fashion environment.
• Strong business acumen with a demonstrated ability to drive sales, manage KPIs, and take ownership of store performance.
• Proven ability to recruit, lead, coach, and develop high-performing teams.
• Exceptional client service, styling, relationship-building, and communication skills.
• Entrepreneurial, proactive, and solutions-oriented approach with strong attention to detail.
• Strong organizational and operational skills, with experience managing inventory, POS systems, scheduling, and store processes.
• Experience with CRM/clienteling tools (Shopify, Endear) and Microsoft Word and Excel preferred.
• Willingness to work a flexible retail schedule, including weekends, holidays, and peak periods.
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed.

Salary $90,000-$110,000