Store Manager- Macys Wheaton

Pandora; Wheaton (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a leading global jewellery brand as a Store Manager, where your passion for retail and exceptional customer service will shine. In this dynamic role, you'll lead a team to drive sales, foster brand loyalty, and create memorable shopping experiences. With opportunities for professional growth and a supportive environment, this position is perfect for those eager to make a significant impact in a high-performance retail setting. Embrace the chance to connect with customers and inspire your team while enjoying competitive compensation and extensive benefits.

Benefits

Competitive compensation

401K plan

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Product discounts

Paid time off

Tuition reimbursement

Qualifications

• 3-5 years of experience in retail management.
• Strong communication and analytical skills.

Responsibilities

• Drive sales and exceed store goals through effective team management.
• Coach and inspire the sales team to achieve KPIs.

Skills

Store Management

Team Leadership

Customer Engagement

Sales Strategy

Communication Skills

Analytical Skills

Recruitment

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office 365

Retail POS Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the globe to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the opportunity to engage with customers on the sales floor and work alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment emailed upon application submission.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as brand ambassadors.
2. Dare to exceed individual and store sales goals by building genuine connections with fans.
3. Set new records and achieve success by surpassing KPIs and commercial targets.
4. Create unforgettable shopping moments through excellent product knowledge and brand loyalty.
5. Coach and inspire the sales team, fostering accountability and providing real-time feedback to meet KPI goals.
6. Engage authentically to foster lasting connections beyond transactions.
7. Build your network and attract talent across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.

• Partner with the Divisional Sales Manager and HR to resolve performance issues and policy violations.

• Ensure visual merchandising directives, operational processes, and talent development are implemented effectively.

• Perform other duties as assigned.

Craft your career with us if you have:

• 3-5 years of experience as a Store Manager in a high-performance retail environment.
• Strong communication skills demonstrating care, both written and verbal.
• The ability to connect with people at all organizational levels.
• Sharp business acumen and analytical skills to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 and retail POS systems.
• At least 18 years old with proof of identity and work eligibility.
• Flexibility to work nights, weekends, holidays, stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits include:

• Competitive compensation including base salary and bonuses, 401K plan.
• Extensive health benefits: Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• Growth opportunities through learning programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• Paid time off: Vacation, Personal, Sick, Birthday, Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, designing and marketing accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression and storytelling. With over 6,800 points of sale in more than 100 countries, Pandora is committed to sustainability and innovation, employing recycled materials and aiming to halve greenhouse gas emissions by 2030. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and reported revenue of DKK 31.7 billion in 2024.

Our recruitment process is transparent and fair, encouraging applicants to focus on skills and competencies without including personal identity details such as photos or marital status.

About Pandora NAM:

The North American team includes over 115 employees in New York & Baltimore, a logistics center in Maryland, field positions, and more than 3,900 store employees. The USA is Pandora’s largest market with over 1,400 points of sale, including more than 420 concept stores.