Store Manager- Macys Wheaton

Pandora A/S; Wheaton (MD); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the jewellery market seeks a passionate Store Manager to lead a dynamic team in delivering exceptional customer experiences. This role offers the chance to immerse in a vibrant brand culture while driving sales and fostering team development. As a Store Manager, you will not only manage operations but also inspire your team to build lasting customer relationships. With a commitment to sustainability and a focus on personal growth, this company provides a supportive environment where your contributions can make a significant impact. If you are ready to take your career to the next level, this opportunity is for you.

Benefits

401K Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO including Vacation and Sick Days

Product Discounts

Tuition Reimbursement

Anniversary Gift Cards

Learning and Development Programs

Qualifications

• 3-5 years of Store Management experience in a high-performance environment.
• Strong communication and analytical skills with a results-oriented mindset.

Responsibilities

• Engage with customers and manage a team to drive sales.
• Coach and inspire sales staff to exceed performance targets.

Skills

Store Management

Communication Skills

Analytical Thinking

Team Development

Customer Engagement

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office 365

Retail Point of Sale Systems

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people worldwide to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and products whilst taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require completing an assessment emailed upon application submission.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving KPIs.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract top talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your expertise across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.
• Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to connect with people at all levels, charming and captivating audiences.
• Sharp business acumen and analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• At least 18 years old with proof of identity and work eligibility.
• A flexible work schedule including nights, weekends, and holidays; physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.

We Dare! We offer a competitive compensation package including base salary + bonuses, a 401K plan to secure your financial future.

We Care! Pandora provides extensive benefits such as Medical, Dental, Vision, Short/Long Term Disability, Life and AD&D insurance, anniversary gift cards, and product discounts.

We Dream! Pandora supports growth with learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

We Deliver! PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials, created to inspire self-expression. Pandora jewellery is sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions by 2030. Listed on Nasdaq Copenhagen, Pandora generated DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are transparent and fair, designed to remove biases and ensure equal opportunity. We advise applicants not to include identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team in the USA & Canada includes over 115 employees in New York & Baltimore offices, 80+ in Columbia logistics center, 100+ field staff, and 3,900+ store employees. The USA is Pandora’s largest market, with over 1,400 points of sale including 420+ concept stores, more than 300 of which are owned and operated by Pandora.