Store Manager: Luxury Retail Leader & Guest Experience

Tapestry (Coach/Kate Spade); Grand Prairie (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Coach is seeking a dedicated Store Leader to drive sales, guest experiences, and team performance in Grand Prairie, Texas. You will lead day-to-day operations across channels, implement strategic plans, and ensure brand standards.

You will hire, coach, and develop a diverse team, optimize scheduling, manage inventory and payroll, and champion service excellence in a fast-paced environment.

Qualifications

• 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership experience

Customer focus

Communication skills

Team development

Tools

Microsoft Office

Retail POS systems

Job description

Coach is seeking a dedicated Store Leader to drive sales, guest experiences, and team performance in Grand Prairie, Texas. You will lead day-to-day operations across channels, implement strategic plans, and ensure brand standards.

You will hire, coach, and develop a diverse team, optimize scheduling, manage inventory and payroll, and champion service excellence in a fast-paced environment.