Store Manager: Lead, Train and Delight Customers

Goodwill-Industries-of-Northeast-Iowa,-Inc.; Decorah (IA); On-site; USD 41,000 - 50,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. in Decorah, IA seeks a Store Manager to lead all aspects of store operations, from donations to sales. You will supervise the Assistant Manager, Sales Associates, and broader team, ensuring compliance, excellent customer service, and revenue growth.

The role demands leadership, training, and strong cash handling. The Store Manager drives merchandising, safety, and quality standards while partnering with district leadership to achieve store goals.

Qualifications

• High School Diploma or Equivalent.
• 3+ years supervisory/military experience.
• Strong communication and leadership skills.

Responsibilities

• Direct supervision of Assistant Managers, Sales Associates, Utility Workers, and Team Leads.
• Oversee store operations from donation intake to sales including merchandising and transactions.
• Provide vision, leadership, and staff development to meet store goals.
• Ensure safety, loss prevention, and regulatory compliance.
• Set performance standards and analyze sales trends.
• Handle cash handling, deposits, and POS processes.

Skills

Communication skills

Leadership

Customer service

Problem solving

Education

High School Diploma or Equivalent

3+ years supervisory/military experience

Tools

Computer proficiency

Job description

Goodwill Industries of Northeast Iowa, Inc. in Decorah, IA seeks a Store Manager to lead all aspects of store operations, from donations to sales. You will supervise the Assistant Manager, Sales Associates, and broader team, ensuring compliance, excellent customer service, and revenue growth.

The role demands leadership, training, and strong cash handling. The Store Manager drives merchandising, safety, and quality standards while partnering with district leadership to achieve store goals.