Store Manager: Lead Teams, Elevate Sales & Service

FirstCash, Inc.; Fort Worth (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Monthly store bonus

Employee discounts

Earned Wage Access

401(k) auto-enrollment

Job summary

FirstCash Holdings, Inc. is seeking an experienced Store Manager in Fort Worth, TX to lead daily store operations, drive results, and deliver outstanding customer experiences.

You will coach and develop a diverse team, manage inventory, assets, and financial performance, while promoting a customer-first culture across wide merchandise categories. The role emphasizes leadership, hands-on training, and accountability for store profitability, with bonus opportunities based on performance and a

Qualifications

• Minimum 2+ years of management and customer service experience.
• Retail or multi-unit retail experience preferred.
• Strong leadership, coaching, and employee development skills.
• Ability to analyze business results and drive performance improvements.
• Ability to stand, walk, and perform physical tasks as needed.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.

Skills

Team leadership

Coaching & development

Customer service

Communication skills

Analytical skills

Education

High school diploma or GED

Tools

POS system

Inventory software

Job description

FirstCash Holdings, Inc. is seeking an experienced Store Manager in Fort Worth, TX to lead daily store operations, drive results, and deliver outstanding customer experiences.

You will coach and develop a diverse team, manage inventory, assets, and financial performance, while promoting a customer-first culture across wide merchandise categories. The role emphasizes leadership, hands-on training, and accountability for store profitability, with bonus opportunities based on performance and a