Store Manager: Lead Teams, Elevate Guest Experience

GameStop; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

GameStop in Cincinnati is seeking a Store Manager to oversee store operations, lead a retail team, and drive guest satisfaction. You will supervise staff, ensure a clean, well-merchandised store, and grow sales while managing schedules and payroll with accuracy.

The role requires a strong background in retail leadership, excellent guest service, and familiarity with GameStop policies. You will engage with guests daily and uphold standards across the store, including inventory and loss prevention.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of retail management experience.
• Video game knowledge preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Manage and lead in a multiunit capacity.
• Provide best-in-class guest service: greet guests, answer questions, recommend items and promotions.
• Support the shopping environment including visuals and promotions.
• Process purchases/returns accurately using POS system and provide receipts.
• Respond to guest questions in person or by phone with courtesy and professionalism.
• Promote GameStop benefits like reservations, trade-ins, and Pro Rewards.
• Recruit, interview, hire, train, and develop associates.
• Ensure onboarding and training are completed before shifts.

Skills

Retail management

Guest service

Leadership

POS system

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS software

Job description

GameStop in Cincinnati is seeking a Store Manager to oversee store operations, lead a retail team, and drive guest satisfaction. You will supervise staff, ensure a clean, well-merchandised store, and grow sales while managing schedules and payroll with accuracy.

The role requires a strong background in retail leadership, excellent guest service, and familiarity with GameStop policies. You will engage with guests daily and uphold standards across the store, including inventory and loss prevention.