Store Manager: Lead Teams & Elevate Customer Experience

Carters; Kansas City (KS); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Parental leave

Training and development

Job summary

Carter's is seeking a Store Manager in the Kansas City area to lead a team that greets growing families and guides them through baby essentials and school readiness. You will foster a welcoming, inclusive culture while coaching your team to become brand and product experts, delivering top-notch service on the sales floor and across omnichannel channels.

You’ll own merchandising, scheduling, payroll and budgets, and you’ll analyze KPIs to drive results, while ensuring loss prevention and

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company's direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Job description

Carter's is seeking a Store Manager in the Kansas City area to lead a team that greets growing families and guides them through baby essentials and school readiness. You will foster a welcoming, inclusive culture while coaching your team to become brand and product experts, delivering top-notch service on the sales floor and across omnichannel channels.

You’ll own merchandising, scheduling, payroll and budgets, and you’ll analyze KPIs to drive results, while ensuring loss prevention and