Store Manager: Lead, Develop Teams & Delight Customers

Carters Inc.; Boston (MA); On-site; USD 38,000 - 50,000; Full time

Job summary

Carter's Inc. is seeking a Store Manager in Boston to lead our store team, delivering exceptional service and growing sales across baby and children's wear. You’ll coach staff to brand and product expertise, manage operations, and drive KPIs in a welcoming, inclusive environment.

The role requires at least 3 years of retail leadership, strong computer skills, and a passion for coaching teams. Expect a competitive hourly wage and opportunities for development within Carter’s family of brands.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer skills (Outlook, Excel, Web navigation).

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Coaching

Communication

Team management

Customer service

Outlook/Excel

Education

High school diploma or GED

Job description

Carter's Inc. is seeking a Store Manager in Boston to lead our store team, delivering exceptional service and growing sales across baby and children's wear. You’ll coach staff to brand and product expertise, manage operations, and drive KPIs in a welcoming, inclusive environment.

The role requires at least 3 years of retail leadership, strong computer skills, and a passion for coaching teams. Expect a competitive hourly wage and opportunities for development within Carter’s family of brands.