Store Manager: Lead Teams, Elevate Client Experience

Sephora; Charlotte (NC); On-site; USD 82,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401k with match

FSA/HSA programs

Student Debt Retirement plan

Vacation time

Sick pay

Job summary

Sephora is seeking a Store Manager for on-site leadership at Atherton Mall in Charlotte, NC. You will lead daily store operations, coach a diverse team, and elevate the client experience in a high-volume environment.

The role requires evenings, weekends, and holidays availability, with a base salary in the stated range and bonus eligibility. You will recruit, onboard, and develop talent, ensure operational excellence, and drive growth through optimized inventory and staffing.

Qualifications

• Store Manager experience in high-volume, complex retail or hospitality environments.
• Ability to set strategic direction and drive store results.
• Strong leadership, coaching, and talent development skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead store operations and client experience to deliver a seamless, elevated experience.
• Coach and develop a diverse, high-performing team.
• Recruit, onboard, and cultivate top talent aligned with Sephora values.
• Deliver timely performance feedback and mentorship to staff.
• Foster continuous learning through coaching and resources.
• Elevate client satisfaction through personalized service and loyalty programs.
• Maintain operational excellence and compliant store environment.
• Optimize inventory and staffing to drive growth in a dynamic retail setting.

Skills

Store leadership

High-volume retail

People development

Communication

Job description

Sephora is seeking a Store Manager for on-site leadership at Atherton Mall in Charlotte, NC. You will lead daily store operations, coach a diverse team, and elevate the client experience in a high-volume environment.

The role requires evenings, weekends, and holidays availability, with a base salary in the stated range and bonus eligibility. You will recruit, onboard, and develop talent, ensure operational excellence, and drive growth through optimized inventory and staffing.