Store Manager: Lead Team, Elevate Customer Experience

TWG BRL LLC; Bloomington (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

Big Red Liquors in Indiana seeks a Store Manager to lead daily operations, drive sales, and maintain outstanding customer service. You will guide the store team, schedule staff, manage inventory, and ensure safe, compliant operations while upholding company standards.

Successful candidates will mentor Team Members, set clear expectations, and deliver results through coaching, performance feedback, and effective merchandising.

Qualifications

• Two or more years of retail, customer service, or related leadership experience.
• Ability to lead, coach, motivate, and develop a team.
• Strong commitment to customer service and operational excellence.
• Ability to manage multiple priorities in a fast-paced retail environment.

Responsibilities

• Recruit, interview, onboard, train, and develop Store Team Members.
• Provide leadership, coaching, recognition, and performance feedback.
• Establish clear expectations and hold Team Members accountable.
• Build an engaged team capable of delivering consistent results.
• Develop Team Members for future advancement opportunities.
• Complete performance evaluations and address concerns promptly.
• Create staffing and scheduling plans based on business needs.
• Foster a professional, inclusive, team-oriented work environment.
• Create a welcoming environment with friendly, knowledgeable service.
• Monitor customer-service performance and coach for improvement.
• Recognize outstanding service and address opportunities.
• Respond to customer questions professionally and resolve issues.
• Drive store sales, gross margin, expenses, and performance.
• Understand store metrics and identify improvement opportunities.
• Execute promotions, programs, and merchandising initiatives.
• Identify opportunities to grow sales and profitability.
• Manage expenses, payroll, scheduling, and resources.
• Communicate store performance with District Manager.
• Oversee daily operations and ensure policies are followed.
• Maintain merchandising standards, pricing, signage, cleanliness.
• Coordinate receiving, stocking, replenishment, and freight.
• Maintain inventory levels and accurate practices.
• Ensure clean, organized, safe store areas and ready for business.
• Complete required reports and administrative tasks accurately.
• Maintain safe and secure environment; enforce safety & loss prevention.

Skills

Retail leadership

Coaching

Customer service

Team development

Communication skills

Organizational skills

Job description

Big Red Liquors in Indiana seeks a Store Manager to lead daily operations, drive sales, and maintain outstanding customer service. You will guide the store team, schedule staff, manage inventory, and ensure safe, compliant operations while upholding company standards.

Successful candidates will mentor Team Members, set clear expectations, and deliver results through coaching, performance feedback, and effective merchandising.