Store Manager: Lead Sales, Team & Customer Experience

TWG BRL LLC; Bedford (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Big Red Liquors in Indiana is seeking a Store Manager to lead store operations, staff, and customer experience. You will drive sales, oversee hiring and training, maintain service standards, and ensure efficient payroll and expenses.

The role requires strong leadership, organizational, and problem-solving abilities with a focus on safety and loss prevention. The position emphasizes teamwork, adaptability to changing priorities, and delivering excellent customer service in a fast-paced retail

Qualifications

• Two to four years related experience in retail management or equivalent.
• Knowledge of retail operations, supervision and shrink reduction plans.
• Demonstrated proficiency in supervision and motivating staff.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Basic competence in subordinates’ duties and tasks.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility and flexibility in changing priorities with enthusiasm.
• Excellent customer service skills.
• Good judgment and timely decision making.
• Creative, flexible, and innovative team player.
• Professional appearance and demeanor.
• Ability to communicate with people at all levels and backgrounds.

Responsibilities

• Coordinate store activities to maximize sales, profits, and customer satisfaction.
• Supervise interviewing, selection, hiring, and training of associates.
• Maintain high service standards and resolve customer complaints quickly.
• Oversee freight, store presentation, safety, and shrink controls.
• Manage office functions, payroll and controllable expenses.
• Develop plans to increase store sales and reduce loss.
• Communicate with district/regional managers on company initiatives.
• Provide human resource management including staffing and performance evaluations.
• Prepare reports and paperwork.
• Perform other duties as assigned by district manager.

Skills

Staff supervision

Customer service

Communication skills

Presentation skills

Problem solving

Organizational skills

Team player

Prioritization

Professional appearance

Job description

Big Red Liquors in Indiana is seeking a Store Manager to lead store operations, staff, and customer experience. You will drive sales, oversee hiring and training, maintain service standards, and ensure efficient payroll and expenses.

The role requires strong leadership, organizational, and problem-solving abilities with a focus on safety and loss prevention. The position emphasizes teamwork, adaptability to changing priorities, and delivering excellent customer service in a fast-paced retail