Store Manager — Lead Team, Drive Sales & Service

Pawn King Corp; Decatur (IL); On-site; USD 60,747,000 - 75,848,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Earned Wage Access

Employee discounts

Medical/Dental/Vision/Life insurance (

Continuing benefits

401(k) auto-enrollment after 6 months

Tuition reimbursement

Job summary

FirstCash Holdings, Inc. is seeking an experienced Store Manager to lead daily store operations and drive performance.

You will develop employees, deliver strong customer service, and manage inventory, assets, and financial results while working with a diverse merchandise mix including jewelry, electronics, tools, and more. You will coach and develop the team, supervise store performance, and foster a customer-centric culture on a schedule that may include weekends.

Qualifications

• 18+ years old with a high school diploma or GED.
• 2+ years of management and customer service experience.
• Retail or multi-unit retail experience preferred.
• Ability to lift up to 50 lbs and perform physical tasks.
• Flexible retail schedule including weekends and holidays.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.

Skills

Management experience

Customer service

Leadership

Coaching

Education

High school diploma or GED

Tools

POS system

Job description

FirstCash Holdings, Inc. is seeking an experienced Store Manager to lead daily store operations and drive performance.

You will develop employees, deliver strong customer service, and manage inventory, assets, and financial results while working with a diverse merchandise mix including jewelry, electronics, tools, and more. You will coach and develop the team, supervise store performance, and foster a customer-centric culture on a schedule that may include weekends.