Store Manager — Lead Talent & Customer Experience

Express & Bonobos; Southaven (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos, seeks a Store Manager for Southaven Outlets. You will lead all aspects of customer experience and store operations, while identifying and developing store talent to deliver consistent, high-quality service in a fast-paced environment.

Responsibilities include coaching teams, driving sales, managing scheduling and inventory, and ensuring compliance with policies. The role requires travel occasionally and the ability to move items up to 50 pounds.

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop and promote associates.
• Ability to travel periodically, as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Responsibilities

• Attract, develop and retain top talent
• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork
• Coach, teach, recognize, and manage performance and development for all store associates
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates
• Lead, model, teach, and coach for consistent focus on customer engagement
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions and loyalty programs
• Provide leadership with product launches, window changes, and signage placement
• Resolve customer complaints to a positive outcome
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards
• Analyze the business and execute clear action plans that optimize results
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure adherence to Company Policies and safety of store associates and customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations
• Optimize opportunities by leading merchandising, operations, loyalty programs and other initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards

Skills

Store management

Talent development

Sales growth

Customer experience

Team leadership

Recruitment

Job description

PHOENIX Retail, LLC, operating Express and Bonobos, seeks a Store Manager for Southaven Outlets. You will lead all aspects of customer experience and store operations, while identifying and developing store talent to deliver consistent, high-quality service in a fast-paced environment.

Responsibilities include coaching teams, driving sales, managing scheduling and inventory, and ensuring compliance with policies. The role requires travel occasionally and the ability to move items up to 50 pounds.