Store Manager: Lead Store Performance & Team Growth

Citi Trends, Inc.; Reidsville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Career growth opportunities

Job summary

Citi Trends, Inc. is seeking a Store Manager to lead store performance, people leadership, and daily operations, driving sales, profitability, and a top-tier customer experience. The role focuses on coaching a high-performing team, enforcing policies, and achieving store objectives in a fast-paced retail environment.

This position emphasizes accountability, staffing, and compliance, with a focus on developing talent from within the community and delivering strong financial results.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all Citi Trends operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Address customer concerns professionally and promptly.

Skills

People leadership

Store operations

Sales growth

Customer service

Communication

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Manager to lead store performance, people leadership, and daily operations, driving sales, profitability, and a top-tier customer experience. The role focuses on coaching a high-performing team, enforcing policies, and achieving store objectives in a fast-paced retail environment.

This position emphasizes accountability, staffing, and compliance, with a focus on developing talent from within the community and delivering strong financial results.