Store Manager - Lead Sales, Teams & Customer Experience

Citi Trends, Inc.; Kentwood (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Job summary

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and daily operations. You will drive sales, manage staff, and ensure a positive customer experience while coaching a high-performing team in a fast-paced retail environment.

This role emphasizes accountability, readiness to work a flexible schedule including nights and weekends, and a commitment to loss prevention and operational excellence.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.

Responsibilities

• Lead daily store operations to meet sales goals, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results.
• Maintain payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls and compliance with shrink prevention standards.
• Recruit, interview, hire, onboard, coach and, when necessary, counsel or terminate associates.
• Direct and supervise associates in sales, inventory, cash handling, and customer service.
• Provide ongoing coaching, feedback, and performance management.
• Address customer concerns professionally and promptly.

Skills

Communication skills

People leadership

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

3–5 years retail leadership

Job description

Citi Trends is seeking a Store Manager to lead all aspects of store performance, people leadership, and daily operations. You will drive sales, manage staff, and ensure a positive customer experience while coaching a high-performing team in a fast-paced retail environment.

This role emphasizes accountability, readiness to work a flexible schedule including nights and weekends, and a commitment to loss prevention and operational excellence.