Store Manager — Lead Profitable, Customer-First Retail Team

cititrendsstoremgmt; Jonesboro (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Job summary

CITITRENDS is seeking a Store Manager in Jonesboro, AR to lead daily store operations, drive sales, and manage a high-performing team. You will oversee performance, coaching, scheduling, payroll, and compliance to ensure a positive customer experience and strong profitability.

The ideal candidate has 3–5 years in store leadership, excellent communication, and the ability to adapt in a fast-paced retail environment while upholding company policies and loss-prevention standards.

Qualifications

• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
• Monitor sales performance and take action to drive results and address opportunities
• Maintain financial controls, including payroll management, shrink control, and operating expenses
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
• Uphold all CITITRENDS operational policies, procedures, and standards
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
• Build and maintain appropriate staffing levels to support store operations and performance
• Provide ongoing coaching, feedback, and performance management to develop store associates
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Ensure consistent execution of merchandising, operational, and visual standards
• Address customer concerns professionally and promptly
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

Communication skills

Organizational skills

People leadership

Education

High school diploma or equivalent

Job description

CITITRENDS is seeking a Store Manager in Jonesboro, AR to lead daily store operations, drive sales, and manage a high-performing team. You will oversee performance, coaching, scheduling, payroll, and compliance to ensure a positive customer experience and strong profitability.

The ideal candidate has 3–5 years in store leadership, excellent communication, and the ability to adapt in a fast-paced retail environment while upholding company policies and loss-prevention standards.