Store Manager - Lead Profit, People & Experience

Recreational Equipment, Inc.; Spokane (WA); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI Co-op in Spokane, WA seeks a Store Manager to drive daily operations, oversee a $5–$30 million sales volume, and build a high-performance sales culture. You will lead staff development with Department Managers and Shop Service Managers to achieve sales and service goals while upholding REI’s mission.

The role focuses on profitability, customer satisfaction, and community engagement, with emphasis on engaging teams through training and recognition.

Qualifications

• 3–5 years of retail store management experience.
• Strong communication and relationship-building skills.
• Ability to understand and drive store profitability through service.
• Proven ability to set standards and hold team members accountable.
• Experience recruiting, hiring, training and developing leaders.
• Financial acumen, strategic planning skills, and change leadership capability.

Responsibilities

• Develop and achieve short- and long-term retail plans.
• Manage and delegate priorities to Sales Managers and Shop Service Managers.
• Create a positive employee experience focused on engagement and retention.
• Use store reports to identify strategies for improving metrics.
• Oversee store profitability and financial budgeting.
• Monitor inventory levels, facilities, and other assets.
• Engage in local organizations and community events.
• Inspire a customer-centric culture through recognition and development.
• Develop top performers and evaluate performance.
• Build teams through effective employee development, involvement, and communication.

Skills

Retail store management

Communication & relationship building

Profitability through service

Standards & accountability

Recruiting & developing leaders

Financial acumen & strategic planning

Job description

REI Co-op in Spokane, WA seeks a Store Manager to drive daily operations, oversee a $5–$30 million sales volume, and build a high-performance sales culture. You will lead staff development with Department Managers and Shop Service Managers to achieve sales and service goals while upholding REI’s mission.

The role focuses on profitability, customer satisfaction, and community engagement, with emphasis on engaging teams through training and recognition.