Store Manager: Lead Operations & Team Growth

truenorth Convenience Stores; Mentor (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

True North is seeking a Store Manager in Mentor, OH to lead daily store operations, drive profitability, and uphold brand standards. You will hire, train, schedule, and coach team members, ensure safety and compliance, manage inventory and cash controls, and partner with the Zone Manager to achieve service and performance goals.

This role requires hands-on leadership in a fast-paced environment and a commitment to delivering exceptional customer experiences.

Qualifications

• Must have experience supervising staff and leading teams.
• Excellent communication and problem-solving abilities.
• Ability to analyze performance data to make decisions.

Responsibilities

• Provide leadership and accountability for store operations and results.
• Recruit, hire, onboard, train, and retain a high-performing team.
• Set expectations and priorities for Assistant/Shift Managers and staff.
• Conduct performance evaluations and address issues promptly.
• Maintain store safety, cleanliness, and brand standards.
• Oversee staffing, inventory, labor, cash controls, and compliance.
• Drive exceptional customer service and resolve escalated issues.
• Manage banking, deposits, and reporting in accordance with policy.

Skills

Leadership

Staff training

Customer service

Operational excellence

Analytical skills

Education

High school diploma or equivalent

Job description

True North is seeking a Store Manager in Mentor, OH to lead daily store operations, drive profitability, and uphold brand standards. You will hire, train, schedule, and coach team members, ensure safety and compliance, manage inventory and cash controls, and partner with the Zone Manager to achieve service and performance goals.

This role requires hands-on leadership in a fast-paced environment and a commitment to delivering exceptional customer experiences.